- Report: #1061940
Report - Rebuttal - Arbitrate
Complaint Review: Imagix Dental
Imagix Dental11125 Jones Bridge Rd Alpharetta, Georgia USA
Imagix Dental A Dental Group Interested in Money Scams Alpharetta Georgia
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Imagix Dental in Alpharetta, GA. was listed as a CIGNA provider. I was under a new insurance carrier and had to select a new dentist. My internet searches listed this group as the best among the CIGNA dental groups. All of their providers were not rated very well. Unfortunately, I had no other choices under the plan.
I scheduled a routine cleaning and examination. Although I had panaramic x-rays completed 12 months earlier and had sent the group the x-rays before my visit, they would not let me have a cleaning until the panaramic x-rays were taken again. My insurance clearly would not cover this procedure within such a short period of time (24 month minimum)
Once the panaramic x-rays were taken, they wanted to take bite-wing x-rays. Simply, this is over kill. Again, they would not let me get a cleaning until the x-rays were taken.
Once the second set of x-rays were taken, they placed me in the dental chair. While I waited, I over heard at least three other patients being told of massive dental procedures that they would need. This was either the worst group of patients to be in one facility at the same time or something else was going on.
When the hygentist arrived, a quick exam was performed. The dentist then arrived and also did a quick exam. Both of these exams were quick peeks in my mouth and did not resemble previous exams that other dentist offices had performed. The hygentist returned once the dentist left and prompted told me that all of my fillings needed replacement. It seemed strange that all of my fillings had gone bad within six months. The hygentist wanted to set up another apppointment to replace all of my fillings and also offered a payment plan to cover any expenses not under my CIGNA plan.
At this point, I was concerned about this dental group. Nevertheless, I played along and set up the appointment. I also asked the hygentist what I could do to make my fillings last longer. I was told to have at least one filling replaced every two to three years to avoid the expense of a full mouth replacement.
I was now ready for the cleaning. Unfortunately, I was told that to have a cleaning performed, a deep cleaning would be necessary. The deep cleaning would cost another $200 beyond any insurance payments. I was told that a deep cleaning went under the gums and went deeper into the mouth than a standard cleaning. I was also offered a payment plan for the $200 expense.
I asked to have the deep cleaning performed on my next visit, but wanted the standard cleaning today. I was told that a standard cleaning could not be performed and that a deep cleaning was the only answer. I then asked for the dentist. I was told that the dentist was with another patient. I told the hygentist that I would wait for the dentist. after about 15 minutes, I was told that the dentist was performing a surgical procedure and would not be available for the rest of the day.
I then asked to speak to another dentist. I was told that all of the dentists in the Imagix Dental office were with patients and could not see me that day. It was only 2:30 PM and the entire Imagix Dental staff of dentist were tied up. I asked again for the standard cleaning and was once again denied.
I asked the hygentist how my teeth could have gone so bad in only six months. I was then told that they could only perform a deep cleaning. When I once again requested a standard cleaning the hygentist told me that they could do nothing else for me.
I wasted one hour of my life having x-rays taken with no preventive dental procedures being performed on me. Imagix Dental would not perform a simple cleaning without an extra $200 being paid to them. In six months since my last dental checkup, Imagix Dental claimed that my teeth became so dirty and my fillings so bad that only Imgaix Dental could save me.
I later discovered the deep cleaning that Imagix Dental was describing is normally reserved for extreme cases and that an Oral Surgent should perform such a procedure. I have not doubt that Imagix Dental is scamming patients out of money for needless procedures. I would never go back to such an establishment.
This report was posted on Ripoff Report on 06/25/2013 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Imagix-Dental/Alpharetta-Georgia-30022/Imagix-Dental-A-Dental-Group-Interested-in-Money-Scams-Alpharetta-Georgia-1061940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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