• Report: #621644

Complaint Review: IMMEDIADENT

  • Submitted: Thu, July 08, 2010
  • Updated: Thu, July 08, 2010

  • Reported By: R.S — Indianapolis Indiana USA
8906 Rockville Rd Avon, Indiana United States of America

IMMEDIADENT Incompetent dentist (medical school drop outs) and rude staff, all recorded phone calls, argumentative, nasty and unprofessional Avon, Indiana

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These offices all need to be shut down and run out of town! I have been to this location several times and experienced nothing like what they did to my husband. Two days ago I took my husband in for a appointment scheduled at 11:30. He was in the waiting room almost 45 minutes after his scheduled appointment, despite them insisting he must be there at least 15 minutes early to 'fill out paperwork'. He was seen and it was determined that he needed one tooth extracted and one tooth needed a 'deep root cleaning'. $111.00 later, they said to do this it would cost another 387.00, which we decided would have to be done the following week when our money was not as tight as it was this week. They sent him on his way with a prescription for the infection and a prescription for the pain. Mind you, my husband is 6 foot 4 inches, 425 p pounds and they told him to take ONE pain pill 'as needed' (Hydroco/Apap 5-500 Tab W)
When I went in to this location in the past they gave me Extra Strength pain medicine. I called the location the following day informing them he was in severe pain and his mouth was swollen worse. They said to give it another day and then call back. We did. I called today and spoke with a lady who was rude and augmentative so I called the corporate office (816-994-2440) for assistance since the manager Toni stated they would not do anything else since my husband did not 'receive treatment' and that the dentist he saw 'never gives pain medicine without treatment being done'. I asked his name so we know to NEVER use HIM again. I asked them why they would write a prescription for a 425 pound man that is the less than what they wrote me for the same procedure and I am only 145 pounds? She had no explanation nor could she seem to comprehend the fact that they did not consider his size when writing the prescription. I even explained to her that it is the same as giving a 5 year old a dose and then turning around and giving a 25 year old the same dose....it isn't going to work.....despite this FACT, she was argumentative and proved her and her office's incompetence. DO NOT use Immediadent! Even the lady at their corporate office agreed with me and said she could not understand why they have someone on staff that 'doesn't write medicine unless you receive treatment'. This place is a joke and has a LONG history of unsatisfied people. Find someone else or you will be screwed like we were! I wish I would have paid by credit card rather than cah. I would have filed a chargeback instantly. I demand this location addresses it's mistake and accepts they screwed up. If I am forced to take my husband to someone else, this location WILL pay the bill! Our family dentist is Dr. Sexton, unfortunately he could not see my husband yesterday however when I called his office they confirm they receive tons of complaints about this location all of the time. They even agreed that they did not take into consideration his size or weight otherwise they would have written a strong dose and increased the amount for him to take. These dentist are ignorant and incompetent. They must have gotten their license from a box of cracker jacks because even I know what they did was wrong and makes NO SENSE!

My husband was taken to the hospital ER and the doctor who saw him was amazed at the story we told them. He confirmed that the dentist wrote a antibiotic that was not very good and indicated there were many others they SHOULD (not could, SHOULD) have chosen among the fact the "dentist" did NOT consider the weight of my husband when prescribing his medicine. He recommended speaking to a attorney and that we should demand a full refund. He also wrote something for us for our records confirming the statement above. The ER doctor prescribed my husband 2 antibiotics and a pain medicine that would help. We have been home from the ER for about 1.5 hours and already my husband is feeling better with the medicine he prescribed.

This report was posted on Ripoff Report on 07/08/2010 04:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/IMMEDIADENT/Avon-Indiana-46234/IMMEDIADENT-Incompetent-dentist-medical-school-drop-outs-and-rude-staff-all-recorded-p-621644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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