- Report: #1125715
Report - Rebuttal - Arbitrate
Complaint Review: Impact Computers
Impact Computers4151 N 29th Ave, Hollywood, Florida USA
Impact Computers Unacceptable substitution, failure to pay return shipping Hollywood Florida
*UPDATE Employee: Proof of Purchase
*UPDATE Employee: Please provide the Order/Invoice Number
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I ordered a specific hard drive based on their web site's statement that it was available. The drive is a replacement for a RAID array of 4 drives, one of which had failed. My documentation for this set-up states that all 4 drives must be identical. If their web site had clearly stated that they reserve the right to substitute a different drive for the one ordered, I would have gone elsewhere.
Their order acceptance statement hidden on their site says the following:
"we will ship a product that has the functionality and performance of the Product ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible."
My argument is that a 250GB PATA drive is not functionally equivalent to a 200GB SATA drive.
The drive sent was worth 1/3 the drive that I ordered,, and they refused to refund shipping when they were the ones who made the error.
Googling "Impact Computers Reviews" would show how badly they treat their customers.
This report was posted on Ripoff Report on 02/22/2014 12:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Impact-Computers-/Hollywood-Florida-33020/Impact-Computers-Unacceptable-substitution-failure-to-pay-return-shipping-Hollywood-Flo-1125715. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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