- Report: #972487
Report - Rebuttal - Arbitrate
Complaint Review: Imperial Car Computer Exchange
Imperial Car Computer Exchange602-B East Chatham St. Cary, North Carolina United States of America
Imperial Car Computer Exchange Imperial Auto Services and Carcomputerexchange.com Misrepresents "plug and play" capability of re-manufactured car computer-does not stand behind product Cary, North Carolina
*REBUTTAL Owner of company: rebuttal from different person
*General Comment: LIES!
*REBUTTAL Owner of company: Willing to help customers
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So I purchased a MOPAR re manufactured PCM (cost $561.80 plus shipping. I had the Durango towed to a Dodge dealer who flashed (programmed) the MOPAR PCM and the car started immediately. Note that the labels that the Company puts on its PCM warns that its PCM cannot be reprogrammed or the warranty is voided. I purchased the "re-manufactured" PCM from CarComputerExchange/Imperial Auto Sales on its express representation in its advertising that this was a "plug-and-play" replacement PCM for my vehicle. Clearly it was not. Either it was not even re-manufactured as represented or the programming was faulty. The company's delays and mistakes caused the expiration of the return date. Company has stopped responding. See e-mail chain for order information below: Donald Thanks for working with us on this. In the box, please note the current Mileage. On the outside write "Attn: Tech Department". Thanks CCEx Customer Service Thanks. I will send both units. On Sep 8, 2012, at 12:08 PM, "CarComputerSales"wrote: > Donald > > The mileage being this far off can definitely cause a "No Start" issue. When it comes to the 5.9L Duango's, other factors could play a part as well. The best thing to do for us to assist you quickly, send both Units to us with the Return Label we provided in the box. We will be able to correct the mileage and analyse thetwo Units against one another to see if the program coding is matching, or if there are other issues with the ECM causing this "No Start". > > Let Us know what you are able to do. We will note the account with the issue you are having so the Tech Department will be aware of this on Monday when they are back in the office. > > Thanks > CCEx Customer Service >
This report was posted on Ripoff Report on 11/22/2012 06:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Imperial-Car-Computer-Exchange/Cary-North-Carolina-/Imperial-Car-Computer-Exchange-Imperial-Auto-Services-and-Carcomputerexchangecom-Misrepre-972487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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