- Report: #1016004
Report - Rebuttal - Arbitrate
Complaint Review: indianhair.net
indianhair.net4924 Balboa Blvd Suite 373 Los Angeles, California United States of America
indianhair.net BUYERS BEWARE! Indinahair.net IS A SCAM! Los Angeles, California
*UPDATE Employee ..inside information: IndianHair.Net information
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Indinahair.net's use of the law as a shield is an optimal escape from liability. Here, federal law prohibits the return of "human" hair products, which have been used. However, a consumer is unaware of the defect until after the "human" hair is actually used. Hence, indianhair.net will continue to deceive consumers by using this advantageous loophole. Well, I plan to give them a run for their money, and demonstrate exactly how one uses the law as a means of justice.
I purchased hair advertised as, "100%, unprocessed, natural indian hair." This is the furthest from the truth.
The hair remained tangled and actually formed knots. Once sewn in, it blends very well. However, after only a few moments, without much movement, the hair begins to tangle (specifically in the back, closest to the scalp). This required combing every few minutes, which caused insurmountable shedding.
Upon receipt of the hair it appeared to be a normal bundle of indian hair. The defect was not discovered until after paying $500 for it to be sewn in.
I immediately contacted indianhair.net who advised that I condition the hair with leave-in conditioner. This did not improve the hair. I remained in communication with a representative named, Lily. I forwarded a detailed statement regarding the defective hair accompanied by pictures. The customer service is just as fraudulent as the the company's advertisement, which states:
"At Indian Hair Store Inc. we stand behind our products and guarantee customer satisfaction 100%. Each and every bundle of hair is inspected and prepared under professional supervision in our factory in India. After thorough cleaning and inspection, the hair gets sent to our distribution and warehouse centers across the country. There the hair receives a second round of inspection before getting shipped out to our customers. All of our hair goes through a meticulous process to ensure that you are receiving the best quality product possible."
Lily, continued to give me the "run around" and of course I never heard back from her or any "representative" she claimed would review the complaint. After speaking with my personal stylist and other vendors of indian hair, each expert in the field has concluded that the hair appears to be a mixture of permed, low quality hair, and indian hair.
Words alone will never express this experience. I purchased the hair because it was less expensive than all other vendors (literally). This should have been a red flag, as the hair costs nearly $100 less per bundle than other vendors I have previously purchased from.
The hair tangled terribly. It was so execrable that I could only wear it pinned in a bun or in a braid. It was embarrassing. While out in public, constantly combing my fingers through the knots that would instantly form. All while the hair is shedding, falling to the floor or on the table around me and others in my presence.
I urge you, DO NOT allow indianhair.net to mislead you. The product that I received is not 100% indian hair and does not represent their advertisement of hair that undergoes, "a meticulous process to ensure that you are receiving the best quality product possible." As a result of indianhair.net's greed and unconscionable business practices, I lost over $1000. Once having the defective hair sewn in, I had it removed, purchased quality hair, and had the quality hair sewn in totaling over $1000.
DO NOT ALLOW INDIANHAIR.NET TO CONTINUE TO ROB THE COMMUNITY WITH IT'S UNPRINCIPLED BUSINESS PRACTICES! IF YOU HAVE SUFFERED THE EXACT EXPERIENCE, I URGE YOU TO WRITE A REVIEW AND PUT THE WORLD ON NOTICE!
This report was posted on Ripoff Report on 02/18/2013 12:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/indianhairnet/Los-Angeles-California-91316/indianhairnet-BUYERS-BEWARE-Indinahairnet-IS-A-SCAM-Los-Angeles-California-1016004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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