- Report: #808704
Report - Rebuttal - Arbitrate
Complaint Review: individual software
individual softwareInternet United States of America
individual software individualsoftware.com Buy This before you can get refunded for that. Internet
*UPDATE Employee: Technical Assistance for your Professor Teaches Download
*Author of original report: No word
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I was pretty mad, so I emailed the company back and told them that it wasnt working and I wanted a disc or a refund. They emailed me back and said they would contact the proper people and submit a refund request. Well a few days pass and I contact the software company myself, and by the way I have bought professor teaches software before from like beast buy, and I was very impressed by the courses and interactive hands on type walkthroughs. Very good, I would highly recommend all professor teaches software courses, BUT not from cleverbridge/individual software, and heres why.
when I called the refund specialist at this company and explained my problem with my transaction to him, he said I would have to purchase another course from them for 29.99 and then and only then would they refund me my money for the faulty download.Now Im no genius but what kindof guy pays 20 dollars for a download that dont work , and then turns around and gives the same people who just refused to refund his money for the worthless download link? I will get the software that I intended to get, but Ill get it from somewhere with a dependable reputation. Like (((competitor's name redacted))), or somewhere else ,like maybe (((redacted))). Somewhere with dependable customer service.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
This report was posted on Ripoff Report on 12/13/2011 10:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/individual-software/internet/individual-software-individualsoftwarecom-Buy-This-before-you-can-get-refunded-for-that-808704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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