- Report: #1143728
Report - Rebuttal - Arbitrate
Complaint Review: Infiniti Of Tampa
Infiniti Of Tampa4600 N DALE MABRY HWY Tampa, Florida USA
Infiniti Of Tampa Sold a car that I was told had undergone a rigorous inspection only to find out it had an oil leak among other lies like the promise to buff out the scratch marks by delivery to refusal after delivery and very rude Finance Rep and threatening Manager. He did not like the negative survey I did about my experience and he threatened to take the car several times. Tampa Florida
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Used car supposed to have undergone a rigorous inspection but has an oil leak, lack of tune up, scratch marks & rude employees. I was first told by the car sales person that the car had been through a rigorous inspection. I was also promised that by the next day when I picked up the car it would be detailed and the scratch marks buffed out. When I test drove the car, I noticed it run a little rough and I requested a tune-up which would include a set of new spark plugs. Delivery of the car would be done at my home the very next day. Afternoon the next day, I call and I am told the spark plugs had to be ordered from BMW and they wouldn't get to the car until Wednesday. It was now Saturday after I had spent all day at the dealership choosing a car. I knew I was being lied too because the plugs could be purchased from any parts shop. I had also been told the vehicle had undergone a rigorous inspection and so it shouldn't have had this easily visible problems. They tell me they will give me the cash to fix the car elsewhere but instead credit me the difference towards the purchase of the car, another promise broken since now I had to look for additional funds for spark plugs. I decide to just go ahead and take the car. The Finance employee tells my wife and I that he will see us in 20 minutes to do our final paperwork. An hour and a half later he passes us and does not tell us what is going on or that he is tied up due to some un foreseeable event. Two hours later we are at his office and I ask him why it had taken so long and he tells us he would not interrupt another client who was there before us. When I told him he should have had the courtesy to inform us , he was very rude and refused to apologize. He tried to sell me a warranty incase I lost one of my spare keys. When I went to take possession of the car I noticed the car had not been detailed as promised and that there was only one key when I was promised two. The manager Aron calls me a few days later and tells me to return the car since I filled out a customer experience email detailing my treatment. Not only does he threaten to take the car back but also says that he did not believe the Finance rep was rude and that he had not told me that there were two keys. A week later I take the car that was supposed to have gone through a "Rigorous Inspection" for a checkup at a reputable shop and they call me to show me the undercarriage splattered with oil. There has been a leak for quite some time they tell me. I pay to have them clean the oil and put a dye to pinpoint the leak. They also tell me that no oil change had been done and he sunroof has a problem closing. I am a person of color and I hate to think this had to do with my bad treatment and slew of lies from especially the Manager, Finance rep and the car sales rep. If buying a car please go elsewhere.
Your Desired Resolution:
A car similar to the one I purchased or my car with everything that was promised to me on the purchase date performed. This entails; The oil leak repaired. The sunroof repaired. Spark plugs installed. Paint repaired. Set of my spare keys as promised. Extended free warranty due to the fact that I have been lied to about the workmanship of the vehicle and I have to take a risk because I was told the car was sound and it wasn't.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. You will hear from the Better Business Bureau within 30 days.
This report was posted on Ripoff Report on 05/03/2014 12:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Infiniti-Of-Tampa/Tampa-Florida-33614/Infiniti-Of-Tampa-Sold-a-car-that-I-was-told-had-undergone-a-rigorous-inspection-only-to-1143728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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