- Report: #1041468
Report - Rebuttal - Arbitrate
Complaint Review: Infinity Incentive Group
Infinity Incentive Group151 Riviera Drive Suite 203 Lake Havasu City, Arizona United States of America
Infinity Incentive Group Island Ray Vacations Rip Off by both companies Lake Havasu City, Arizona
*UPDATE Employee: Response to Mike
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They use Norwegian Cruise line on their flyer. However, you do not even get an option to cruise on Norwegian. Your option is to cruise on Carnival. They have you send in the $598 by certified check by certified mail before they will even talk to you. You have 30 days or it is invalid. They will tell you nothing about the offer until you send them the $598 cash. Once they have your monies they don't want to talk to you but they have you send in via mail your three choices for requested travel dates and locations. There email to you(Due to the numbers of customers we service on a daily basis, communication and booking of your travel itinerary will be done online through email.) Don't think for a minute that you are going to get travel for $598. They only truthful thing they said was, "there is no travel available for $598." They blamed Island Ray Vacations on false advertising. They will also tell you that the voucher has no value.
So I thought I would go along and see what I could get. I sent back my voucher and my first option wasn't available so we had to go with the second option. The second option for an inside state room was $2000. They wanted me to sent them another $1500 dollars in addition to the $598 we already sent in. Status of Preferred Date/Destination Selected: Upgrade INSIDE stateroom :Balance Due $1496.48
Amazingly enough, they would now take a credit card for payment. They wouldn't take a credit card for the $598 downpayment they stated was a voucher for 2 for airfare and cruise. That had to be cash.
By the way, I could get a better deal by going to Carnival or Norwegian and get a better fare and wouldn't have to put up with this company and sit in a high pressure sales seminar selling me a worthless travel club for $10K.
So I finally had enough of this company and requested a refund. Of course that had to be written and sent in to them. So now that I sent in my request for a refund I hoped and prayed I would get my downpayment back. Of course they stated that will take another 6 to 8 weeks more. Don't go check you mailbox for a refund for at least 2 months. They make you believe the check may arrive sooner. However they won't mail your refund until after the 8 weeks have passed. When you call them they are rude. They will tell you that the 8 weeks are not up. I stated that it was. I wanted their customer service to count the weeks with me. She flat out stated that I could count them myself and that she wasn't going to count them for me. She again stated that they were not up. I can tell you that the 8 week mark had passed.
I finally got my check back so I was relieved. I hope I have saved you the time and agony of sitting in a sales seminar for 2 hours and then deal with Infinity Incentive Group. Stay away from both of these companies. I don't know how this company is allowed to stay in business with this false advertising.
DON'T DO BUSINESS WITH EITHER OF THESE COMPANIES.
This report was posted on Ripoff Report on 04/07/2013 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Infinity-Incentive-Group/Lake-Havasu-City-Arizona-86403/Infinity-Incentive-Group-Island-Ray-Vacations-Rip-Off-by-both-companies-Lake-Havasu-City-1041468. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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