- Report: #1120671
Report - Rebuttal - Arbitrate
Complaint Review: Infinity Travel
Infinity TravelPO Box 3479 Lake Havasu City, AZ 86405 Lake Havasu City, Arizona USA
Infinity Travel 2 free round trip airfare tickets anywhere in the continental US.... They take your money and then you never hear from them again!! Lake Havasu City Arizona
*Author of original report: Infinity Incentives Group
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If you hear the name Infinity Travel, whether they offer you airfare, a cruise, hotel packages or their online shopping card, hang up the phone as fast as you can!!! It all starts with a voucher you get in the mail. This voucher tells you that you are entitled to one of the above prizes. You will call and speak to a very nice person who will schedule you to attend an hour and a half presentation hosted by Infinity Travel personnel. If you have called to claim your prize and made it to the presentation you will sit through a slideshow showing you how reliable this company is because they are not on Rip Off Report!!! They actually say that in their presentation, which by the other postings on this site, you can see is a total lie!!! I wish I had checked everything they said!! After the presentation they will pair you with an individual who tries to sell you a membership to their company. If you do not buy it, they become very rude and insult your financial situation. The jerk we dealt with said he was "ashamed" for us!! Their program is $18000! If you survive this they give you a voucher where you get to register a number on a website and mail off the first bit of money you will never see again, nor get anything for. They claim it is a travel agent fee, but since you will never deal with an agent or get your travel... Your guess is as good as mine as to what you have just paid for. Then you get an email telling you that you must register a voucher, pick three dates with three different destinations on each, all of which must be 60 days apart and 60 days from the time you register. Here comes the kicker!!!! You have to mail this voucher to their office in Lake Havasu AZ, with a money order for $100!!! You also have to pay to have it sent certified mail. That's another ten dollars. That's the last you will ever hear from this company unless you call them and write them a letter begging for your money back. You also have to send that certified mail. In case you were not keeping track, you are down an hour and a half of your life, you have been insulted, and you have lost over $125!!! When you call, you will wait no less than 40 minutes to talk to someone. Once you get a person on the line, you can try to be nice like I was, but they are so rude it is hard keep a grimace off your face. They will tell you that they never received your certified letter!!! They will then tell you that they tried to contact you to tell you that they can't fulfill your travel requests (the ones in the certified letter that they did not receive!) It is one lie after another. Then you ask if they have processed your refund and they tell you that they have 2 months from the time they receive your certified request, which they cannot verify that they recieved. At this point I asked to talk to a manager to see if I can explain that I just want my money back... NOPE! You must wait 3 days before a manager can call you back! They must have lots of unhappy, scammed people to call back! I am still trying to get my money back!
IF YOU HEAR THE NAME INFINITY TRAVEL.... JUST WALK AWAY. Do not let them try to explain themselves, you will end up feeling dumb and scammed like I do. There are good and honest companies out there, this is definitely NOT one of them!
This report was posted on Ripoff Report on 02/03/2014 08:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Infinity-Travel/Lake-Havasu-City-Arizona-86405/Infinity-Travel-2-free-round-trip-airfare-tickets-anywhere-in-the-continental-US-They-1120671. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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