Here is the letter I sent to InPhonic and Verizon Wireless several Weeks ago. I have not heard from either of them and was told I had until Oct. 25 to pay.
To whom it may concern,
I am a former Verizon Wireless customer from March 2007 to July 2007. I signed up with Verizon through the offer from Pizza Hut where I received a free LG Chocolate phone. I am convinced that the so-called free phones were faulty or refurbished.
My first Chocolate phone did not even last 2 months when it just shut down. We took it to the Verizon store where we were told we they would send another to our address and we would then have to send the faulty phone back. So we were without service a few days. When we got our second phone, that one lasted only 2 days. Once again we had to take the phone back to the store and go through the entire hassle again. We asked if we could get a different type of phone because it seems there was a problem with the chocolates we were receiving and they refused saying that we had to have 3 faulty phones before we could switch to another type.
Within a few weeks our 3rd phone started to flash and there were times that the screen would go blank. We took it back to the store where the person said there was nothing wrong with it and would not replace it. During all this time we were never credited for any of the days we were without service or all the hassle we had to go through going to the store and sending the phones back. We finally decided to cancel the plan. We signed a 2-year agreement with Verizon and were fully aware of the early termination charge, which we did pay over $150.00.
Three days ago we received an invoice from InPhonic telling us we owed them $250 for canceling our Verizon account because we didnt have it for 181 consecutive days. We were not aware we were dealing with any other company than Verizon. We called them and they told us that Verizon should have been sent the phones back to them but we were told to send them back to Verizon, which we did. I was also told by someone by InPhonic after explaining our situation, very sarcastically, Sir, nothing is free, yet the advertisement stated that you will receive a FREE phone with new service. I think this is totally unfair considering the reason why we cancelled the plan in the first place.
I have contacted the Better Business Bureau and Consumer Affairs and will be in contact with many more if this does not get resolved. If I was getting the service that was promised I would not have cancelled the service to begin with. Attached is the invoice I received from InPhonic. Please respond to this in a timely matter.