• Report: #1144988

Complaint Review: instaGC

  • Submitted: Thu, May 08, 2014
  • Updated: Fri, May 09, 2014

  • Reported By: upset pts earner — greensboro Kentucky
instaGC
Internet USA

instaGC Total Scam, will wait till you earn enough to redeem, then delete account Sellersburg, Indiana Internet

*Author of original report: Still scamming people

*REBUTTAL Owner of company: Verification is needed at times

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This pts for cash company is a total joke. I signed up for an account, earned enough to redeem $1. When I went to redeem it though I discovered that my account had been locked. I contacted support multiple times, nothing. When they finally did respond it was rude and hostile. "Your account was locked because you have provided inaccurate/incomplete/fraudulent information, even after being prompted by the system to correct it." First, I was never prompted to correct it. Second, I provided my actual name and address. When I tried to explain that they demanded my driver's license or SSC. There was NO WAY I was providing either of those items to some random website. I was totallty ignored when I asked if there was another way I could prove I am real. I finally just asked that my account be deleted. Amazingly, I got a response in less than five minutes "Request granted! Best wishes to you."  Amazing how when you ask to leave they respond lightening fast and are actually nice. It's alsmost like they don't want people to join their site. Stay away if you have a name that isn't a standard caucasion name. 


This report was posted on Ripoff Report on 05/08/2014 06:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/instaGC/internet/instaGC-Total-Scam-will-wait-till-you-earn-enough-to-redeem-then-delete-account-Sellers-1144988. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Still scamming people

AUTHOR: AD346 - ()

It's pretty obvious from their response they have no concept of what customer service is.  the issue isn't that you are asking for proof that someone is a real person. The issues are that you are attacking your members about their names when your system doesn't seem them white enough. You are also only asking for sensitive  personal information. There are plenty of other ways for people to prove they are a real person. Unfortunately you dont respond to your meknees Nd refuse to work woth them. 

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#2 REBUTTAL Owner of company

Verification is needed at times

AUTHOR: instaGC - ()

If you were asked to supply your ID, it's only used to validate the name/address you provided to us during the registration process. We don't need any other information (license #, SSN, etc) - only the name/address to validate what you gave us already.

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