• Report: #814779

Complaint Review: instant checkmate

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  • Submitted: Wed, December 28, 2011
  • Updated: Wed, December 28, 2011

  • Reported By: courwes — Louisville Kentucky United States of America
instant checkmate
PO Box 11511 Zephyer Cove, Nevada United States of America

instant checkmate instantcheckmate.com Fraudulent company...will try to steal your money. DO NOT USE! Zephyer Cove, Nevada

*General Comment: the disclaimer does state that some information may not be up to date

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12/27 I ran across this site on a state website while looking up a traffic violation. In my own naivety I went to it assuming that it would be safe being on a government website. I looked up the information of a friend and she confirmed the address that was listed was a previous address she had lived. It listed 2 charges against her. They offered a 5 day trial for $1 and stated you could cancel at anytime for any reason. I read through the privacy policy and the terms and conditions twice just to make sure there were no hidden charges. I signed up for the service and searched once more to see what the charges were. When I got to the page nothing was listed. After that i searched for myself and the information was completely incorrect they had my salary incorrect and my birthdate and age. I never committed a crime yet they had me with a charge but didnt tell me what it was. I had planned on canceling the service anyway but this just made it all the more apparent it was not a good service.

I called on 12/28 to the company number 866-490-5980 to try and cancel the service. I was on hold for 20 minutes when the phone just hung up. I called again and another 20 minutes and the phone hung up. I searched the number online and came across multiple reports of fraud for the company along with allegations that they never answer the phones and it would be extremely hard to cancel the service.

Feeling that I was never going to speak to anyone I called my CC company and explained that I needed to have the charges stopped. I didnt care about the $1 but anymore I did not want coming out of my account. Because it was a pending charge (no doubt they were waiting after 5 days to charge me extra) they could not stop it. My only option was to cancel the card and get a new one with a new number. I chose to go that route instead of having my card information to god know who.

After resolving that I tried to contact the company again. I was able to get ahold of someone who was very rude. He kept talking over me and his overall demeanor was that he did not want to be there. I tried to give him my information to stop the service while i was giving my email in my frustration I made a mistake and he began talking over me again when the phone disconnected. I fully believe that he hung up on me. My phone did not show a failed call but one where one of the parties had hung up the phone. So I called right back. I got someone else i told him I wanted to cancel and he assured me that the account would be canceled and no further charges would be taken. He offered me a free month to keep my business but I told him that after being hung up on and how out of date and incorrect the information on the site was I didnt want it. He told me I would get an email confirming the cancellation.

15 minutes after this call I get a call from my bank telling me that there has been suspicious activity on my card. The rep tells me that there were 5 (FIVE!) charges to my account from the same company. Only the $1 was pending but after it went through then I would have been charged 5 times all at once. I explained that I had called earlier and had the account canceled. I thanked her graciously for informing me of this mess. Thank god for having a great bank.

Please do NOT use this company. It's really not worth the trouble. I know better now. Now that I have found this site I will make sure to do my homework before signing up for anything online. I only hope that this will protect someone.

This report was posted on Ripoff Report on 12/28/2011 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/instant-checkmate/Zephyer-Cove-Nevada-89448/instant-checkmate-instantcheckmatecom-Fraudulent-companywill-try-to-steal-your-money-814779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

the disclaimer does state that some information may not be up to date

AUTHOR: anonymous - (United States of America)

also they provide a safe search credit program to only charge a credit card one time when signing up, if by any chance a person does click that sign up button repeatedly the charges will show up on the transaction page of your banking statement but will automatically cancel out within 24 hours. so it is very important to let the page load once you have clicked the sign up key the first time. These charges are what a bank teller would call a phantom charge. The business hours of operation are available online and they have a quit large staff eager and awaiting to assist every client. 

instant checkmate clearly states several times on their webpage that the following site is used for public records investigating. the key word is public record which does not pertain just to criminal records. this does however provide public housing, marriage, death, and contact information as well as open public unsealed criminal records as well. it also does state in the disclaimer that in some cases depending on the state, that particular state might be back logged up to 5 years on those public criminal reports so certain reports might not be available to date. If you have any type of public record, your name will appear on this site. this does not mean you have a criminal record it just states you have open public records pertaining to the specific name searched. every account does have a criminal record section, if you do not have a record it will state no criminal records found in that section. It is very important to read the disclaimers and the terms and conditions as well what the site provides before you criticize a company online for other potential customers to read about. I have had this service for a total of 4 months and i have had nothing but good experiences with the staff and company, but of course i took the time to read about the site before i just put in my information or a pointless complaint.

disclosures
Please do not use InstantCheckmate.com as a substitute for your own due diligence, research or caution when investigating others. While we strive to provide the most helpful information we can, we do not represent or warrant that the results we provide will be 100% accurate or up to date. There may be criminal history and/or other records that are not present in our results for a variety of reasons and users should be aware of such possibilities. Instant Checkmate does not provide private investigator services and this information should not be used for employment, tenant screening, or any FCRA related purposes. Instant Checkmate does not make any representation or warranty as to the character or the integrity of the person, business, or entity that is the subject of any search inquiry processed through our service.

links for terms and conditions and privacy pollicy
http://www.instantcheckmate.com/privacy_policy
http://www.instantcheckmate.com/terms_conditions

as well i provided frequently asked questions from the sites FAQ link to give a breif description of how and why your name would appear on the site.

What is InstantCheckmate.com?InstantCheckmate.com provides you with the most useful, detailed and important information on just about anyone. Whether researching criminal history, phone numbers, addresses, demographic data, census data, or a wide variety of other information, we help thousands of Americans find what they're looking for each and every day.Where do you get the data for these reports?InstantCheckmate.com compiles reports from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record."What are the benefits of InstantCheckmate.com?Unlike most of our competitors, InstantCheckmate.com allows our members to make informed decisions about the people in their lives on a budget. While most background check providers charge a per report fee, InstantCheckmate.com members have the ability to perform unlimited searches for a low monthly rate.How do I cancel my membership?Our number one goal at InstantCheckmate.com is customer satisfaction. If you wish to cancel your membership, feel free to call one of our excellent Customer Support staff at 1-866-490-5980 between the hours of 5:00AM to 7:00PM PST Monday through Friday and 5:00AM to 6:00PM PST on Saturday and Sunday.Will I be billed every month for this service?The Instant Check Mate website offers three basic membership plans. All membership plans are billed up front for the entire term selected. By default, all plans are scheduled to renew automatically when the selected term comes to an end. If you do not wish to continue the InstantCheckmate.com service, call one of our excellent Customer Support staff at 1-866-490-5980 between the hours of 5:00AM to 7:00PM PST Monday through Friday and 5:00AM to 6:00PM PST on Saturday and Sunday.Can I sign-up over the phone?Currently, customers may only sign up for InstantCheckmate.com over the internet.How do I remove my information from your site?If you would like to remove your information from our site, please visit our opt out page.How do I change the password for my account?To update your password information: 
Log in to your InstantCheckmate.com account with your username and password. Click the "Edit Account Info" link located in the upper right hand corner of the main web page. Enter the new password in the appropriate field. Click on "Change Password".
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