- Report: #814779
Report - Rebuttal - Arbitrate
Complaint Review: instant checkmate
instant checkmatePO Box 11511 Zephyer Cove, Nevada United States of America
instant checkmate instantcheckmate.com Fraudulent company...will try to steal your money. DO NOT USE! Zephyer Cove, Nevada
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I called on 12/28 to the company number 866-490-5980 to try and cancel the service. I was on hold for 20 minutes when the phone just hung up. I called again and another 20 minutes and the phone hung up. I searched the number online and came across multiple reports of fraud for the company along with allegations that they never answer the phones and it would be extremely hard to cancel the service.
Feeling that I was never going to speak to anyone I called my CC company and explained that I needed to have the charges stopped. I didnt care about the $1 but anymore I did not want coming out of my account. Because it was a pending charge (no doubt they were waiting after 5 days to charge me extra) they could not stop it. My only option was to cancel the card and get a new one with a new number. I chose to go that route instead of having my card information to god know who.
After resolving that I tried to contact the company again. I was able to get ahold of someone who was very rude. He kept talking over me and his overall demeanor was that he did not want to be there. I tried to give him my information to stop the service while i was giving my email in my frustration I made a mistake and he began talking over me again when the phone disconnected. I fully believe that he hung up on me. My phone did not show a failed call but one where one of the parties had hung up the phone. So I called right back. I got someone else i told him I wanted to cancel and he assured me that the account would be canceled and no further charges would be taken. He offered me a free month to keep my business but I told him that after being hung up on and how out of date and incorrect the information on the site was I didnt want it. He told me I would get an email confirming the cancellation.
15 minutes after this call I get a call from my bank telling me that there has been suspicious activity on my card. The rep tells me that there were 5 (FIVE!) charges to my account from the same company. Only the $1 was pending but after it went through then I would have been charged 5 times all at once. I explained that I had called earlier and had the account canceled. I thanked her graciously for informing me of this mess. Thank god for having a great bank.
Please do NOT use this company. It's really not worth the trouble. I know better now. Now that I have found this site I will make sure to do my homework before signing up for anything online. I only hope that this will protect someone.
This report was posted on Ripoff Report on 12/28/2011 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/instant-checkmate/Zephyer-Cove-Nevada-89448/instant-checkmate-instantcheckmatecom-Fraudulent-companywill-try-to-steal-your-money-814779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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