- Report: #1121672
Report - Rebuttal - Arbitrate
Complaint Review: Instant Checkmate
Instant CheckmateInternet, USA
Instant Checkmate InstantCheckmate.com Doesn't deliver as advertised. Overcharges credit card. Only refunds half of money on complaint. Internet
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This online background check service is a total ripoff! All I wanted was my motor vehicle history which they advertised as a part of their report. After a lengthy process of walking through a bunch of menus with long delays while it was supposedly searching the databases, I finally got to a screen whre I was told that the report was ready AND THEN (and only then) was I told that I had to sign up for a member ship for a minimum of a month and that this was going to be a recurring charge.
After thinking about it and getting desperate to see the report after such a long time spent on doing the search, I decided I would cancel the account immediately after getting the report and (unfortunately) gave them my credit card info. Then I was prompted to 1) get a PDF report (didn't mention a charge) and 2) get the "premium" report for an additional $19.99. I did not see any way to get a report without signing up for the "premium" report and checked the necessary boxes.
I finally got the report downloaded and IT DID NOT CONTAIN ANY MOTOR VEHICLE HISTORY!!!When I got through to their customer service to complain, the agent didn't seem surprised at all and only said he would cancel any further charges to my credit card. When I asked him about refunding my money, he said they could only refund 50%. I called my credit card bank to dispute their charges.
This report was posted on Ripoff Report on 02/07/2014 05:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Instant-Checkmate/Internet-/Instant-Checkmate-InstantCheckmatecom-Doesnt-deliver-as-advertised-Overcharges-credit-1121672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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