- Report: #1060013
Report - Rebuttal - Arbitrate
Complaint Review: Integrity Complete Auto Repair
Integrity Complete Auto Repair20763 Old Ellis Hill Rd. Meadville, Pennsylvania USA
Integrity Complete Auto Repair - Luca Palanca Wheel almost fell off Meadville Pennsylvania
*Consumer Comment: Not a Dead Beat but just telling my story
*REBUTTAL Owner of company: Dead Beats!
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Had front brakes and front wheel bearing replaced. Integrity said they would check everything and let me decide what I want done, which is fair.
Assuming they checked everything to do with the brakes, that would include the rear and front wheels, I would have expected Integrity to ensure all wheels were on tight, however, about a day or two later on the way home from PA the left rear wheel started to wobble. At first I thought it was a wheel bearing or tie rod, so I figured I'd fix it when I get home, as we lived several states away from PA.
After about 6 to 8 hrs of driving the wheel lost 2 lug nuts and 2 studs snapped off. Also the remaining 3 lug nuts were loose to turn with fingers.
After I got home and had the lug nuts/studs repaired for $40, I called Integrity and received a phone call back from Luca Palanca, the owner of Integrity. Initially he said we was willing to pay the costs to fix the 2 lug and 2 studs, about $40 in the state I live at, but then he started talking in circles with ' what if ' scenarios--what if someone was trying to rob your van??? My response: my van is a beat up with most of the paint missing off the top. No one would want to steal an old 1990s minivan, packed up to the hilt with camping gear, as we were camping in Meadville.
Then he said the next time your up here (meadville) he will split the costs of the repairs 20/20, since he can't verify if he or I or something else is responsible for mechanical issue.
I mentioned perhaps the lug nut were put on too tight and it stripped the studs threads, as I noticed that the other wheel lug nuts were on too tight, with at least a couple lug nuts malformed where I couldn't get a wrench on them. Luca said if the lug nuts were on too tight then the wheel wouldn't have came off, but Luca incidentally failed to realize that a stripped stud could also be the cause of the lug nuts coming loose.
I believe the lug nuts were tightened too much and stripped the threads of the stud or perhaps they were not tightened enough.
Luca Palanca was not willing to take the blame, even though it is clear to me that it was his shop that is the likely cause of the wheel almost flying off the van, after all, he was the last person to mess with my vehicle in a mechanical way, as most of my time in PA my family and I were at a campground with the van sitting in front of me and no one else around.
If he was the last one to mechanically mess with my vehicle then shouldn't his mechanics noticed the loose lug nuts in their inspection of my brake system?
I feel Luca Palanca does not represent the name of his company-Integrity, but rather blame everything else but his company-last people to touch my car, for my van almost loosing a wheel while my family and I were driving down the highway.
I feel Luca Palanca can't be trusted, nor will I ever return there, nor will i ever recommend their company to anyone in the future, unless, perhaps, they pay me $40 for the repairs of my wheel and/or at least admit that their shop is the cause for my van's wheel almost flying off while driving down the highway.
Aside from that, the people at the front desk were very nice and kind. So were the mechanics.
Luca on the other hand,--apparently doesn't want to save face.
* if something changes, I will amend my story.
This report was posted on Ripoff Report on 06/18/2013 10:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Integrity-Complete-Auto-Repair/Meadville-Pennsylvania-16335/Integrity-Complete-Auto-Repair-Luca-Palanca-Wheel-almost-fell-off-Meadville-Pennsylvani-1060013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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