- Report: #115770
Report - Rebuttal - Arbitrate
Complaint Review: intelenetwireless - A1wireless
intelenetwireless - A1wirelesswww.intelenetwireless.com, A1Wireless.com Internet U.S.A.
intelenetwireless - a1wireless.com - intelenetwireless - A "company policy" that rips off unsuspecting customers Ripoff Internet
*UPDATE Employee: Inphonic - Customer Service Response
*Consumer Suggestion: a1wireless customer
*Consumer Suggestion: A message from A1Wireless
*REBUTTAL Individual responds: Intelenetwiresless A1wireless
I went through the site, and found that they indeed had good deals. I bought a Motorola V300, with a TMobile service plan. I was billed, as shown as the site, and amount of $149.99. The site suggested that we get a $49.99 mail-in rebate from Tmobile and $50+$75 mail in rebate from A1Wireless.com.
I got the Tmobile rebate after a month, but the catch with intelenetwireless rebates was that the $50 rebate must be filed for, along with the second month's bill and the $75 rebate with the third month's bill.
When my phone was shipped, I got a bunch of rebate forms, which I was supposed to use while filing for rebates. Unfortunately, I was moving apartments, and lost the rebate forms. I remembered that intelenetwireless.com had links on its site, which said rebate forms, so I tried going online and downloading the forms (which is usually the case with standard sites like Amazon.com). But, interestingly, the link which read mail-in rebate forms (or some thing on similar lines) lead me to a page which had some text, but no information as to how to download a form.
I then, called their customer service. The customer service guys said I need to contact the rebate center people. The rebate center people said that since the forms were dispatched, it was a case of customer service. They put me back to customer service.
The customer service guys once again directed me back to rebate center, and these people, inturn, sent me back to customer service, by which time I was thoroughly frustrated. I told the person on the phone that I would like to talk to their supervisor. The supervisor came in, and said that I needed to talk to rebates again. I told him that I was a customer and since they were the customer service people, I wud expect them to have some information, and that rebates peopl have already said that they cant do any thing.
He then told me that the rebate forms have been mailed to me. I told him that I lost them and that was the reason I was calling them. I asked him if he can direct me to a site online from which the forms can be downloaded. He said there was no such site. When I asked him if the forms can be resent, he said it was the company policy that rebate forms will not be mailed again.
NO WHERE on the site did they mention this "company policy". And they said that they cant mail me the rebate forms, neither can I download them.
I finally asked the guy if this means that my rebates were lost. His reply was, "We are not denying you the rebates ma'am, please send in your rebate forms and we would gladly process your rebates as per the company policy"!!! If I had the rebates in the first place, I wouldnt have called these people and been talking to them for 40 minutes in the first place!
I would say that these people are ripping customers with their "company policy". Buyers from intelenetwireless.com/A1wireless.com, beware!!!
This report was posted on Ripoff Report on 11/02/2004 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/intelenetwireless-A1wireless/internet/intelenetwireless-a1wirelesscom-intelenetwireless-A-company-policy-that-rips-off-115770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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