Inteletravel.com Primary Contact: Mr. James Ferrara ,President, Complaint Contact: Ms. Mary Hernandez , Director of Agent & Customer Services), Mrs. Bernadette Kenny , Owner, InteleTravel.com-Not Worth The Trip Delray Beach, Florida

We are stumped at the most recent response from this customer (To respond to one of her comments, we consider ALL our agents and travelers "customers".) So we ask that you refer to our original response below, which still stands. What also still stands is our A+ rating from the Better Business Bureau and the fact that there are no other reports like hers about InteleTravel, despite a 22 year history and over half a million agents having enjoyed our services and opportunity to sell travel from home. This may be a rare instance of just not being able to please someone, which we regret, and we apparently just have to agree to disagree on this. Please visit www.InteleTravel.com and see for yourself what we do and how we treat our customers.

We offered to compromise, but the customer did respond to the BBB representative, as she did not update this report with what actually happened.

Customer, which I was not, I was an agent so that is inaccurate, did not respond to BBB because I was never contacted by them. So in light of that information I consider this response suspect to elevate Intele's position. In my experience the BBB normally doesn't wait a year to respond to complaints. I submitted a complaint in 2010 so that is another suspect aspect of this response. Considering my complaint that Intel acted in my opinion unethically, this response doesn't surprise. People reading this don't be fooled by the lure of inexpensive travel. You can find much cheaper travel rates using online travel search sites. Also, the fact that they continued to charge monthly fees to my credit card without any written permission or without my applying for a updated picture agent ID card which has an expiration dates on it speaks volumes for how they run this business. NEVER RECEIVED AN UPDATED ID CARD. NEVER APPLIED FOR ONE.  MEMBERSHIP WAS NOT AUTOMATIC.  Does it makes sense I would try and use a picture agent ID card in any situation which I would have to show identification and membership status with an expired card?  NO!  Intele will rip you off if given the opportunity.

The claim described above was adjudicated and settled in InteleTravel.com's favor through the Better Business Bureau, where InteleTravel.com, the Original Travel Agency at Home, now celebrating our 21st year in business, maintains an A+ rating. The customer's report includes many misunderstandings. As explained to the BBB she signed a contract which obligates her to pay only a very nominal amount each month (less than $10) for very considerable services, and includes very simple instructions for cancelling at any time without further payments (just tell us!). But our relationship with our customers is not about being right, it is about taking care and providing satisfaction. We offered to compromise, but the customer did respond to the BBB representative, as she did not update this report with what actually happened. InteleTravel is proud of its long history and the fact that we still count many homebased independent travel agents in our network from our earliest days over 20 years ago. For about $150 a year, travel lovers like you tell us they receive thousands in easy income and savings from our unique program. The average length of time our agents stay in the program is now 6 years or more! Love Travel? Get Paid! It's a simple idea that allows you to earn commissions every time your family, friends - everyone you know! - travels. We are reputable company with excellent customer satisfaction. Please look into InteleTravel.com yourself.  Thank you.