• Report: #1065837

Complaint Review: Intelius

  • Submitted: Wed, July 10, 2013
  • Updated: Wed, July 10, 2013

  • Reported By: DuncanMadickiner — Portland Oregon
Intelius
500 108th Ave NE 22nd Floor Bellevue, WA 98004 bellevue, Washington USA

Intelius Unauthorized charges after people search bellevue Washington

*UPDATE Employee: Intelius Customer Care

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After using their service to locate somebody for a charge of $6.95, I was greeted with a charge of $19.95 for a "subscription" that I'd supposedly signed up for.  No sir, I did not.  I just wanted the one-time search.  When I called to cancel the charge and refund it, I got a call center in India and talked with "Clifford" (jeez) who took forever and a day to confirm a refund.  Thanks Intelius, that's 30 minutes of my life that I'll never get back.  Go eat a large phallus.  


This report was posted on Ripoff Report on 07/10/2013 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Intelius-/bellevue-Washington-98004/Intelius-Unauthorized-charges-after-people-search-bellevue-Washington-1065837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Intelius Customer Care

AUTHOR: InteliusCustomer__Support - ()

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you. 

Intelius offers a variety of services during the purchase process.  The majority of our memberships are activated through either the acceptance of discounted pricing for individual reports, or through the acceptance of a full page offer advertised just prior to viewing the report.  All of our offers describe the specifics of the service, including billing.  Additionally, all of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care. 

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

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