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Report: #1104700

Complaint Review: Intelius - Internet

  • Submitted:
  • Updated:
  • Reported By: Christina — Crownsville Maryland
  • Author Not Confirmed What's this?
  • Why?
  • Intelius Internet USA

Intelius Tricked me into a premier membership  Internet

*UPDATE Employee: Customer Care

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 I ordered a report for $4.99 from Intelius for information on one phone number.  I was given option when ordering to sign up for a Premier Membership and only pay .99 cents for info on phone number.  I declined and chose to pay $4.99 for one time service.  Next thing I know, I got a welcome to Intelius Premier membership email. I believe it is almost $20 a month.  I immediately called and customer service person offered no explanation on how this happened.  Only offered to credit my account..in 5-7 days I believe. From way customer service rep acted, I'm guessing it is typical business for them; sign people up for something they don't want, charge them and hopefully customer won't notice.   

This report was posted on Ripoff Report on 12/05/2013 04:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/intelius/internet/intelius-tricked-me-into-a-premier-membershipnbsp-internet-1104700. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Customer Care

AUTHOR: InteliusCustomer__Support - ()

POSTED: Wednesday, December 11, 2013

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.  

A variety of services are offered during the Intelius checkout process.  In this case, it sounds like the Name of Membership was activated through the acceptance of a full page offer advertised just prior to viewing the report.  All of our services are non-contractual so there is no obligation to continue using the service. 

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.  

www.intelius.com/emailcontact.php 

We value your feedback and look forward to hearing from you.

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