• Report: #1047813

Complaint Review: Intelius

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  • Submitted: Wed, May 01, 2013
  • Updated: Wed, May 01, 2013

  • Reported By: RLee — Kilgore Texas
Intelius
Bothel , Washington USA

Intelius Charged my account 19.95 for 25 months Bothel Washington

*UPDATE Employee: Inteliius Customer Care

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I noticed monthly charges from intelius going back to 2011 in the amount of $19.95. I thought it was for my daughter's education as she was attending school in WA state. She is out of school and the charges continued so I called. They said I did a search for a person I have never heard of. They couldn't confirm either of my email addresses and kept asking me for credit card, and address information repeatedly. I was put on hold several times for lengthly time periods; long enought to do a search and find this site as well as an "alert" on the BBB site. They have promised me a refund for 25 months which I should receive in 5 to 7 days. I have a confirmation number. I bet they are hoping I want follow-through. Wikipedia has some interesting information on class action suit against this company. 


This report was posted on Ripoff Report on 05/01/2013 06:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Intelius/Bothel-Washington-98041-0808/Intelius-Charged-my-account-1995-for-25-months-Bothel-Washington-1047813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Inteliius Customer Care

AUTHOR: InteliusCustomer__Support - ()

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you. 

Intelius offers a variety of services during the purchase process.  The majority of our memberships are activated through either the acceptance of discounted pricing for individual reports, or through the acceptance of a full page offer advertised just prior to viewing the report.  All of our offers describe the specifics of the service, including billing.  Additionally, all of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care. 

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

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