• Report: #664490

Complaint Review: Intellibed

  • Submitted: Sun, November 21, 2010
  • Updated: Sun, November 27, 2011

  • Reported By: SLEEP~LEES FRANK — Las Vegas Nevada USA
Intellibed
4874 S. Highland Drive S.L.C. UT 84117 Las Vegas, Nevada United States of America

Intellibed Intellibed GEL BED STAINS ON INTELLIBED MEANS NO WARRANTY THAT IS THEIR OUT TO SCREW YOU OVER !!! Las Vegas, Nevada

*REBUTTAL Owner of company: All mattress warranties exclude stains

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 Me and my Wife bought a Intellibed almost 2 years ago. We paid almost 2500.00 for this bed. after 1.6 years the bed started to sag, we took care of it followed the instructions for care. you can't flip it because it is one sided just like their warranty.ha ha meaning it is Gel you only can rotate it, and we did. I called the Mfg. 3 times and finally they sent me a warranty claim form. I thought Okay we are now going to resolve this, Again we only paid 2500.00$$ FOR THE BED!! How dumb I was to think We was going to get help. they sent the form, and when I started to read it I got so mad!!


On the form it stated Any Stains this will void your warranty


NEXT TO IT, WAS HAND WRITTEN IN (WE MEAN ANY STAIN OF ANY KIND OR SIZE) AND, THEY HIGH LIGHTED AND MADE 3 EXPALNTION MARKS ON THE SIDE OF IT!!!


SO WHEN I CALLED THEM THEY GAVE THE SAME B.S. OH WE'RE SORRY WE WILL NOT HELP YOU IF THEIR IS A STAIN ,OF ANY TYPE OR SIZE YOU SHOULD YOU HAVE BOUGHT OUR 200.00$ MATTRESS PROTECTOR THAT IS MADE OF PLASTIC AND YOU WOULD NOT HAVE THIS PROBLEM, THEN HUNG THE PHONE UP ON ME AND I COULD HER HIM LAUGH AS HE WAS HANGING UP THE PHONE!! 


SO BUYER BEWARE!!! READ ALL WARRANTY FORMS BEFORE YOU LAY OUT YOUR HARD EARNED MONEY$$ THAT WAS THEIR OUT .(TO RIP YOU OFF!!!)


SLEEPLESS IN LAS VEGAS  


 


This report was posted on Ripoff Report on 11/21/2010 03:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Intellibed/Las-Vegas-Nevada-/Intellibed-Intellibed-GEL-BED-STAINS-ON-INTELLIBED-MEANS-NO-WARRANTY-THAT-IS-THEIR-OUT-TO-664490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

All mattress warranties exclude stains

AUTHOR: mattresspro - (United States of America)

FYI all mattress warranties are void if there are signs of moisture or staining. The people at intellibed have given me very good customer service and explained this to me before I bought. They even have an article in the blog section of their website to make people aware of this issue with mattress warranties and other "mattress gotchas" as they call them that exclude warranty coverage. I bought one of their protective covers to protect my mattress from staining for $89 at their suggestion and it has worked great.
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