Internet scam: Intellibiz sells "The Simple Man's Guide to Real Estate", from Bill Vaughn (which was billed correctly), but charges automatically a monthly $9.95 mentoring/service fee, no matter if you want it or not, as an automatic add-on to your payment which is "free, voluntary, and optional" as they make you believe several times, until...
I never received an e-mail confirmation that showed the enrollment (only the bill for Bill Vaughn's guide) that I was enrolled in it until I realized that the reoccurring monthly charges for a never used service which was not from any "consciously" approved company.
Only if you catch the fact that there is a proactive "opt out" option (on another page, and in "terms and conditions") you must submit your "opt-out" in a separate, "please remove me" written e-mail. My attorney looked over it and finds also "unfair and deceptive" business practices. I personally add: "A typical Internet scam."
Response on the request to refund the 5 month charges from Intellibiz's Administrator/Customer Service Charles (Chuck) Hall who sees of course no fault on their side (101 extracts from his e-mail):
[quote] "You can choose to be as much an idiot as you wish. And you can make all the excuses you want to for not doing YOUR part - like READING what we told you to read THREE TIMES! But one thing is certain - each of us is responsible for our own choices. You CHOSE not to read ANY of the pages we provided that detailed the monthly fee. You CHOSE to not read the terms and conditions. Now, unless you are a two-year old who needs someone to hold his hand, I would suggest that you start accepting responsibility for your own ignorance. So, now we are blowing YOU off - all further emails from you are being blocked. Do not waste your time writing anymore childish drivel proving how incredibly irresponsible you are." [unquote]
As shown by Chuck Hall, this is their "level" of doing business; what more can you expect?
Intellibiz makes you believe on their website that they are just great: NOT SO. Intellibiz has been reported with complaints on the Internet several times and also received complaints through the Better Business Bureau. Most financial complaints are NOT resolved (check e.g. the BBB in Maine). And, they had complaints on "Improper behavior of a Customer Service representative"... REALLY?
If you have a similar story to tell, file a report here, file complaints at the Better Business Bureau, your State's Attorney General complaint section, and your financial institution/Credit Card Company. Intellibiz fails ethical business principles. It's time for a change.
Charlotte, North Carolina