- Report: #1097841
Report - Rebuttal - Arbitrate
Complaint Review: Interface
Interface9318 Gathers Road Gaithersburg, Maryland USA
Interface / Interface Network Unmarketable pictures, horrible clothing & hair stylist and lied about being agency! Gaithersburg Maryland
*Author of original report: Again, Just For Show
*Author of original report: Just For Show
*UPDATE Employee ..inside information: InterFACE Maryland Compcard example
*UPDATE Employee ..inside information: Official InterFACE Representative Response to "Unmarketable pictures, clothing & hair stylist"
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My daughter went to a photo shoot on 8/3/13 at Interface that I paid 1,075.00 for on 7/27/13. She was suppose to receive 4 different looks including hair, make-up, styling and photography. I was assured that they would be able to do my daughters' "natural" hair because they flew in the stylist, hair dressers and make up artist from all over the country. My daughter brought in a suit case full of clothes, a suitcase full of shoes and a duffel bag full of jewelry and assesories. The stylist did not put together Jade's outfits to complete 4 different looks.
All of her looks were "girly and casual" and they even had her wear the same pants during two of the photos. I actually had to go in my daughter's dressing room and try and figure out what they wanted her to wear. No shoes where selected for her, I had to do that part as well. The hair people had no clue how to do my daugters hair. Each tried with no success and just threw together really bad hair styles that all looked the same. They only put gel in my daughter hair and then tried to flat iron it. You can clearly see flakes from the gel in most of the pictures. In one picture, they just put a headband on my daughter and called it a new look.
I am still trying to correct the damage of the faulty hair care. The make up artist never changed her make up and did not apply it to her whole face. There where many spots in the photos that clearly showed they missed spots. Even the spots that had make-up on her face was poor done. The stylist, make-up artisit and hair person where the same person. They had about five people and each person held all three titles and all were involved in the processs providing poor pictures for my daughter. I complained to the local office immediately upon seeing the pictures and would told they would photo shop five for me.
I explained that the bad hair cannot be photo shopped. I also complained to the corporate office the next two days after the photo shoot and was told that I could not get a refund and that the would see if they could give me another photo shoot. My daughter has been to a professional photo shoot with another company and showed interface the pictures. Interface told me that they would do better and they did not at all. The only resolution offered is offered is to let them do it again. They did so much damage to my daughters hair that it had to be cut. I don't want any further damage done, I just want my money back.
This report was posted on Ripoff Report on 11/08/2013 05:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Interface-/Gaithersburg-Maryland-20877-/Interface-Interface-Network-Unmarketable-pictures-horrible-clothing-hair-stylist-an-1097841. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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