- Report: #1054536
Report - Rebuttal - Arbitrate
Complaint Review: International Humanity Fundation
International Humanity Fundation4311 Pavlov Ave. San Diego, California USA
International Humanity Fundation Fraudulent Misrepresentation NGO San Diego California
*UPDATE Employee: Reaction to negative comments about the IHF child sponsor program
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I have been a supporter of the International Humanity Foundation for several years now, originally as a sponsor and, most recently, as a resource for fundraising, media and web design.
Sponsorship donations are withdrawn monthly from my credit card on-file with IHF. The monthly sponsorship fees are said to support the specific needs of the children sponsored. After several months of no monthly correspondence from my sponsored children, I received an e-mail from an individual at IHF (Tess) requesting my updated credit card information, which sent me to an unsecured link via the internet. The e-mail request threatened to cancel my sponsorships if their demands were not met. No response to my inquiry. Meanwhile, my monthly sponsorship payments were current and up-to-date. A month later, I received a second e-mail (this time from Arnau) requesting my updated credit card information, again with an unsecured link to update, from a different individual. Again, I inquired. I did receive a response from the author of the second e-mail (Arnau), stating that he was unable to locate the original e-mails sent to me from IHF and asked me for my complete name, e-mail address (both of which were on the e-mails sent to me from IHF and on both my responses to IHF) and for my current sponsorships and dates that my account was billed. I called the contact phone number in CA, USA (listed on their website) in order to speak with someone regarding this issue...none of my messages were returned. I ended up responding to Arnau's e-mail with the information he requested from me...no response. I sent a follow-up e-mail, to which I did receive a response, albeit some several weeks later. This time, I was asked for proof of sponsorship payments over the past several months. I responded with my credit card statements over the past 12-month period showing all monthly charges to IHF. Again, no response. I again followed-up with another e-mail and was told that Andy (in the San Diego CA headquarters office) would be contacting me shortly. Again, nothing...no phone call, no e-mail...nothing.
Just last month, I heard from one of my sponsored children via Facebook...she informed me that she had not been living at the center for several months, nor was she receiving any financial aid from IHF any longer. But, again, my credit card has continued to be charged for this sponsorship.
My phone calls are not being returned, nor my e-mails answered.
Because of this, I regretfully request to cancel ALL of my current sponsorships effective immediately and would appreciate a financial breakdown of how my monthly sponsorship fees have been spent over the past year.
This report was posted on Ripoff Report on 05/28/2013 08:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/International-Humanity-Fundation/San-Diego-California-92122/International-Humanity-Fundation-Fraudulent-Misrepresentation-NGO-San-Diego-California-1054536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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