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Report: #1253045

Complaint Review: Interval Disney Vacations / World Travel - Nationwide

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  • Reported By: Mick — toronto Ontario Canada
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  • Interval Disney Vacations / World Travel Nationwide USA

Interval Disney Vacations / World Travel World Travel beware of these scam artists Atlanta, Georgia ,USA Nationwide

*Author of original report: further details about Interval Disney Vacations

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  This company called us over the phone and said we had won a prize that only 3 percent of people can win nationwide. My wife had already booked a Disney cruise and resort with Disney and during the phone call she was mislead to beleive that they were calling and were affiliated with Disney or a subsidiary company. They were fast talking and did not give out any information over the phone of taxes and port fees and or extra costs and gratuities. They just wanted the credit card number and for about $250 dolars each adult you would win a promotional package for four for a cruise, hotel stay and car rental.. Too good to be true???  yes it is!!!! We got duped!!!!

 When we realized that we had been fooled we called back a day later and stated that we wanted a refund... They stated that it was a non refundable package but on their website it clearly states there is a 30 day money back guarantee on all packages with no restrictions or stipulations. If they are a reputable comapny that has been in business for years "as they stated" they would have been open with us on the extra fees and taxes etc.. and would have refunded our money back right away. I was not rude to them.. I just asked regular questions and they put me on hold or claimed they did not know all details. People that had been there for 20 years, ten years, 8 years don't know details??

When I called the company and asked about extra fees and taxes;  they became vague and would not answer any questions and hung up on me including their billing manager.  There was only one staff there who was honest and answered our questions and others gave us different answers or would eat their words of what they had previously stated on the phone about our package.

The worst part was is that they opened up a hotmail account in my wife"s name without our knowledge and recorded conversations without our knowledge and stated that they had recordings of us to show we were wrong to bully us into not asking for the refund. Does a reputable company do this to people? Besides we do not have a hotmail acoount and they billed us thru another company called World Travel or their DBA as they stated.

Thank Goodness we used Pay Pal on this fraudulent purchase. Pay Pal had our money refunded in full after their investigation!! If we had not done this within a week or two of purchase... we would have never seen our money again. They were adamant and refused to give us any money back.. Pay Pal helped us. If you receive a call from Interval Disnet Travel vacations in my opinion you will not have what you payed for and dipute the charge based on the 30 day money back guarantee under subsection (7) of this company's terms and conditions on their website.

Don't be bullied!! This company / travel agent is based out of Atlanta, Georgia. Georgia has a consumer protection Act and you can fill out a complaint with this government branch about this company for deceptive practices. I plan to.  

 Consumer's Beware of Interval Disney Vacations or World Travel !!  

This report was posted on Ripoff Report on 09/04/2015 07:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/interval-disney-vacations-world-travel/nationwide/interval-disney-vacations-world-travel-world-travel-beware-of-these-scam-artists-atlant-1253045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#1 Author of original report

further details about Interval Disney Vacations

AUTHOR: - ()

POSTED: Friday, September 04, 2015

 For the record ...Interval Disney Vacations does record phone calls and this was stated by one their representatives to me upon further clarification when I asked them. But ... they did not disclose to me when they were recording me for how long in duration and which phone calls were being recorded when I was calling them back at other times .This is why I feel they recorded me at other times without my knowledge as They never clarified or stated this to me during other conversations by phone. Their company name is also misleading and we honestly believed that they were affiliated with Disney as their company name says. So keep this in mind when you are dealing with them. We now realize they are not from Disney after asking for clarification from them but this was not properly disclosed by them to us and at best it was vague and ambiguous. So buyer beware.

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