- Report: #833451
Report - Rebuttal - Arbitrate
Complaint Review: INT*INTELIUS SB
INT*INTELIUS SB14754 Friar Street Van Nuys, California United States of America
INT*INTELIUS SB INT*INTELIUS CM Company Gave me a phone number for $1.95. Then charged me $19.95 14 times for for nothing.. Van Nuys, California
*UPDATE Employee: Intelius Customer Support
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My self made problem began in October of 2010. At the time, I needed to find the phone number of a business client. Via an internet search, I came across the name of "INTELIUS SB".
This company stated that "for a charge of $1.95", they could find the phone number I was looking for. So, I used their service and put the charge on my credit card. Then, for some unexplainable reason, the next 14 months I over looked the charge of $19.95 Per month by "INTELIUS SB"
On January 3, 2012 I finally recognized that I had a problem. I called Cardmember Services and the lady there told me, the best she could do was, possibly stop the January charge and maybe get a credit back for 3 months of charges from "INTELIUS SB".
Then I called "INTELIUS SB". An Indian man answered the phone. I asked to speak with someone in the United States, because I couldn't understand his poor english. After approximately 5 minutes a second man answered and said his name was Stephen. He was able to speak good english.
I explained my story to Stephen. He told me that he might be able to stop the charges, to come, in January 2012. I asked him about the other 14 months of charges. He said those charges were the cost of the monthly charges I had agreed to. I told him that, at no time, did I agree to any monthly charges and said "he should credit me for all 14 months". I also told him I wasn't fooling around and I'm ready to get an attorney.
Then he said he could credit me for 3 months of charges. I told him, that was a good start, but what about the other 11 months of charges that they had illegally charged on my credit card.
He wouldn't answer my question. I told him to "do what he could" and I'll take over from there.
I am not sure what, if anything, I'm going to get back or from who. I have been charged $19.95 x 14 = ($279.30) and haven't received any value or refund.
I see, on the internet, that "INTELIUS" has many customer complaints. How does this company keep operating?
I have learned one, very important thing. Every month, check everything on the credit card statements.
This report was posted on Ripoff Report on 02/03/2012 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/INTINTELIUS-SB/Van-Nuys-California-/INTINTELIUS-SB-INTINTELIUS-CM-Company-Gave-me-a-phone-number-for-195-Then-charged-me-833451. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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