• Report: #1044533

Complaint Review: Intoxalock

  • Submitted: Fri, April 19, 2013
  • Updated: Fri, April 19, 2013

  • Reported By: Paul — Golden Colorado
Intoxalock
10520 hickman rd suite f Des Moine, Iowa United States of America

Intoxalock consumer safety technology LLC The iIntoxalock product is a paperweight only! Des Moine, Iowa

*Consumer Comment: Class Action Lawsuit

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I don't even no were to start!. Should we discuss the poor product?. The terrible customer service?. How about there complete lack of ethics in billing & collection's.
 This company is a complete joke and should be put out of business!
 There product will start beeping and fail you without asking for you to provide a sample. No warning! Just fail!
I have no contract with Intoxalock. I am only required to maintain one of these devices for 4 months yet intoxalock wanted me to sign a contract for minimum 9 months. I crossed off the 9 month section and changed it to 4 months. Intoxalock refused my contract based on this change yet is continuing to harass me for $80.00 plus dollars even though they sent a letter to the BBB after I complained saying they would offer me $75.00 credit when I only had the device in my car for less than three weeks.
 There product malfunctioning by not asking for a breath test and then failing you could cause many people in this situation to have to maintain there product longer as fails ad up and put the consumer in a position to have to continue utilizing there product longer because motor vehicle requires you to have so many months with no or minimal fails. If the fails ad up?, the consumer must continue using the product longer. In my case, I am required by motor vehicle to utilize an alcohol monitor for 4 month but too many fails and I could have to keep this or a similar product in my car for 9 month or even 2 years per DMV's requirements if the fails continue. 
 I had there product removed after paying for and installing a second Intoxalock. The issue's continued. I switched to one of there competitors and have had NO problems with the Guardian product. 
 I continue to receive harassing phone calls from Intoxalock for a billing even though they would not accept my contract as mentioned prior in this complaint.
 Its very clear when dealing with this company's customer service department that it starts from the top down in that There little peon customer service reps follow the poor ethics of its company heads. Otherwise, no company would allow a product of this poor quality to continue on the market much less bill for service or products that do not provide the proper outcome it was intended, for the end user!.
 When an issue is brought to there attention,Instead of listening to the end user Intoxalocks response is to deny issue's with there product and blame the end user for problems instead of taking responsibility and working to rectify the issue.
 I currently use the Guardian interlock system and have not had any problems since getting rid of the Intoxalock system other than the harassing phone calls from a company that has been clearly informed by me were they can stick there so called product, there service as well as there bill they think I owe them.

This report was posted on Ripoff Report on 04/19/2013 07:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Intoxalock/Des-Moine-Iowa-/Intoxalock-consumer-safety-technology-LLC-The-iIntoxalock-product-is-a-paperweight-only-D-1044533. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Class Action Lawsuit

AUTHOR: Swaintek - ()

I just got off the phone with a customer service rep who flat out refused to give me even her name, and then when I asked to speak to a supervisor was told that I could be transferred to voicemail.  I asked her to please have the supervisor contact me when available, and asked when that would be.  Not only did she refuse to even give me a ballpark estimate, she wouldn't even give me a day when the supervisor would get back to me.  My car has been sitting, dead of course because this product is a piece of junk that ruins car batteries, in a Car Toys parking lot for 4 days now.  3 days ago I had another hour long phone call with another very rude Intoxalock rep who insisted that it was basically my problem and that my battery was the cause of the recalibrated device not working.  It took me putting the Car Toys technician on the phone with her to confirm that it was not my battery, it was their faulty device, before she would even listen to me. 

At that point she guaranteed me that they would overnight a replacement part and it would be in by Saturday.  It's Saturday, no part, my car is still sitting dead in a bad part of town, and I couldn't have had a more rude conversation with a customer service rep than the one I just had.  The customer service rep made it very clear that she could care less about my issue and made it clear that I was an inconvenience to her.  I am beyond fed up with this joke of a company.  They have a captive consumer base that has no other options and they feel they can treat their customers like garbage.  I will at a minimum be filing in small claims court, I would love to file a class action lawsuit.  I've already emailed a class action attorney, and would love it if anyone else who has had similar experiences with intoxalock contact me at (((email redacted)))

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