• Report: #1106080

Complaint Review: Intuit Merchant Services

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, December 11, 2013
  • Updated: Wed, December 11, 2013

  • Reported By: ImpactMediaSolutions — Wilmington North Carolina
Intuit Merchant Services
2632 Marine Way Mountain View, California USA

Intuit Merchant Services Intuit Payment Solutions Polly Roberts Criminal Activity, Holding Funds, Risk Department are crooks Mountain View California

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

My company received a payment of $8450.00 thru our Intuit Payment Merchant Account, and due to the size of the transaction it was flagged and sent to the Risk department, which I can kind of understand, because our normal transactions are in the $400-$1500 range. Immediately I received an email stating that the charge had been flagged as a risk, but that is the last thing that happened immediately.

I was assigned a rather androgenous risk manager by the name of Polly Roberts that had no urgency or personality, who asked for 6 months of bank statements and the invoice associated with the charge.

The payment was made in response to over 7 invoices spanning a 4 month period, so I forwarded all of this information to Ms. Roberts and after 2 weeks of an investigation was told that Intuit would deposit $5000.00 into my bank account, but would hold the remainder for 6 months.

This was not an acceptable option to me, as the funds were already past due, and she had already confirmed with my client that the charges were in fact valid, so I asked what my option was, and she said I could reverse the transaction and attempt to collect funds another way. I went that route, and it has been 3 days, and they still have not credited my client, so he can pay us through an alternate way. They also sent an email to me stating that my merchant account would be terminated after the other 4 charges they had already accepted, but not posted to my account cleared.


Intuit Merchant Services is an unethical and terrible choice for a merchant service provider and after this incident I am now going to switch accounting software as well. I will no longer support companies that perform criminal activity such as this, and will ensure that every client I have is warned to stay away from them.



This report was posted on Ripoff Report on 12/11/2013 07:50 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Intuit Merchant Services

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

Ripoff Report Legal Directory