- Report: #1060055
Report - Rebuttal - Arbitrate
Complaint Review: INTUIT PAYROLL SERVICES
INTUIT PAYROLL SERVICESTUCSON, Arizona USA
INTUIT PAYROLL SERVICES NEARLY IMPOSSIBLE TO RESOLVE PROBLEM TUCSON Arizona
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When attempting to resolve a simple issue regarding submission of tax payment we were put on hold for over 20minutes (3 times), attempted the live chat 3 times from different sites to get one that worked and was told not to contact them but read email and they was nothing they could do to resolve the issue. Finally was able to contact a live person who could not explain why the payment request was not resubmitted but at least had somewhat of a solution (after another 30minutes).
If I wired funds directly to them they would "try" to resolve the problem and unblock our payroll account in less than the normal "up to 5 business days" After 2 1/2 hours, 3 contacts, making a direct wire, they "may" have account unblocked in time to be able to make this weeks payroll. WORST, DO NOT USE, IMMPOSSIBLE TO RESOLVE ISSUES IN A REAONABLE TIME,
This report was posted on Ripoff Report on 06/18/2013 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/INTUIT-PAYROLL-SERVICES/TUCSON-Arizona-85706/INTUIT-PAYROLL-SERVICES-NEARLY-IMPOSSIBLE-TO-RESOLVE-PROBLEM-TUCSON-Arizona-1060055. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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