• Report: #1125539

Complaint Review: Intuit

  • Submitted: Fri, February 21, 2014
  • Updated: Fri, February 21, 2014

  • Reported By: Walter — Fountain Hills Arizona
Intuit
2632 Marine Way Mountain View, California USA

Intuit Dragging their feet updating their program Mountain View California

*Author of original report: Problem solved

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I purchased Turbo Tax Premier this year for tax year 2013 and complete the entire Federal and State portion several weeks ago when a disclaimer popped up after final review saying AZ Form 140 was not available as yet and would be in soon; that was several weeks ago.

Each time I call customer service I am told it will be available very soon which ia a lie.  The final date it was supposed to be ready was 21/18; today is 2/21 and I cannot file my return to this date.  I have had it with Intuit and their Turbo Tax product!  I have been a client for many years but not afterthis year.  They have absolutely no regard or respect for their customers!


This report was posted on Ripoff Report on 02/21/2014 04:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Intuit/Mountain-View-California-94043/Intuit-Dragging-their-feet-updating-their-program-Mountain-View-California-1125539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Problem solved

AUTHOR: Walter - ()

The original problem I had and still have was the updating problem with the AZ140 tax form which was preventing me from filing with the state of Arizona; this problem was never corrected.  

I finally made contacted with an individual named Jeff who actually put a fresh and updated copy of the Arizona return in my Turbo Tax account and after downloading that fresh copy the problem was solved.

I don't know what the problem was with original CD I purchased or with all of the previous techs that tried to correct the problem but Jeff went above and beyond and I really appreciate the help he rendered to solve my problem.  

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