- Report: #1152767
Report - Rebuttal - Arbitrate
Complaint Review: Intuit
Intuit5601 Headquaters Drive Plano, Texas USA
Intuit Tax preparation software Plano Texas
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I need to raise a concern that I have encountered recently with Intuit. I purchased Pro Series 2013 for the 1st time this year. The product is good and user friendly. With the purchase I signed a pricing agreement for 5 years at a discounted rate and only to an annual increase not of be of any significance, around 5%. This year I received my renewal quote and the price increase was 21%. There was NO alert of the increase or explanation on the invoice. I tried to contact my account rep via phone and email several times without any come back. I called the customer service number several times and was transferred around to my reps with a promise for a call back and again no call back. Today I finally got someone who simply told me that this year the package was broken out and that the new item is not entitled to the discounted pricing. She also added that without this software the program will not provide the services that I need. She went along to say that was it , take it or leave it. When I push back on this approach and lack of notice and no responses to my previous calls she avoided the questions and started on the marketing pitch. Consumer beware of the hook to get you signed up and then slam you with a 21% increase just on year one. I am extremely disappointed in the customer aspect of this company. I have been a customer of the basic Turbo Tax for over 15 years and never had such an experience.
This report was posted on Ripoff Report on 06/06/2014 05:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Intuit/Plano-Texas-75024/Intuit-Tax-preparation-software-Plano-Texas-1152767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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