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Report: #1084265

Complaint Review: iolo Technologies - Los Angeles California

  • Submitted:
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  • Reported By: Carol Anne — Placerville California
  • Author Confirmed What's this?
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  • iolo Technologies 7470 North Figueroa St. Los Angeles, California USA

iolo Technologies Sold Wrong Product, Is Totally Non-Responsive Los Angeles California

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I intended to buy "System Mechanic Pro" from this vendor.  They delivered (and billed for) the "System Mechanic" product (note the absence of "Pro").  They use a billing provider (avangate) that is in the Netherlands.

Now it gets interesting:
1.  Tried to create an account; it never confirms the account.

2.  Tried to log in with that account; it never allows me on.

3.  Tried to get a "Password Reset," to re-start the account; the don't SEND any eMail with the required information.

4.  I created a whole NEW account; it never confirms the account.  I used that to create a "Case" in their system about the inability to do a "Password Reset."

5.  Tried to log in with that account; it never allows me on after the first establishment of the account.

6.  I called the local phone number for them (they don't offer any toll-free number), and waited on line for several minutes; it was clear they were never going to answer.

7.  I went to my credit card company and filed a dispute.

This has all the hallmarks of a scammer:  Doesn't provide service they promise, misbills purchases, uses an off-shore billing service, and remains incommunicado.

Some people claim the product is good, but what good is it if their public face is:  "We Don't Care!"?

I'll never deal with this scammer again.

This report was posted on Ripoff Report on 09/13/2013 11:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/iolo-technologies/los-angeles-california-90041/iolo-technologies-sold-wrong-product-is-totally-non-responsive-los-angeles-california-1084265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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