- Report: #1046154
Report - Rebuttal - Arbitrate
Complaint Review: iolo Technowlogies
iolo Technowlogies7470 North Figueroa Street Los Angeles, California United States of America
iolo Technowlogies "System Mechanic" WHEN IS A "RIPOFF" A "RIPOFF"? Los Angeles California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
In this case we are dealing with a long time "refutable" manufacturer and seller of computer software that is designed to protect & tune up computers. I have used it for many years with success that I truly appreciated. I have, in the past required technical assistance from this company. I have been left without assistance until finally giving up and settling with sub par performance. We will not dell on that as it is "past history".
Recently, I purchased the software"System Mechanic Professional". I purchased the CD rather than downloading it via the Internet so that I would have a "hard copy" if my computer crashed. I could use the CD rather than "fighting" with iolo Technowlogies for a renewal (Been There / Done That).Here's the deal. I will let the reader decide if this is a "ripoff".
After downloading the software, I noticed that every time I booted the computer, a system check would start if I did not "hit any key" within a few seconds. Well, over the next few weeks, I hit"any" key so many times (trying many keys) with no results that I finally E-Mail "customer care" at iolo asking for assistance. NOW let me state here that once the scan of my computer started, it took approx. 3-4 minutes to complete. This is when a "user" is busy doing what he booted for !!
My first E-Mail went unanswered.My second E-Mail was replied to and their reply basically told me that "We are experiencing an unusually high number of customer calls. We will get to your concern a.s.a.p." Well I am retired so I have lots of time.....but I do not like to be ignored. I waited 3 day and sent another E-Mail.
Received a reply in 2 days. Said that iolo would look into concern. I had to follow up 3 more times, and each/every time, iolo stated that they were still working on "your problem".
Today is one month of frustration as the problem persists.All I want to do is turn the problem off. I do not want see my computer busy doing what iolowants it to do when I have things in mind that I need to do.
Now the funny thing is is that I downloaded this software on 3 of my computers. Only 1 is affected.
IS THIS A RIPOFF?.....................You judge.
This report was posted on Ripoff Report on 04/25/2013 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/iolo-Technowlogies/Los-Angeles-California-90041/iolo-Technowlogies-System-Mechanic-WHEN-IS-A-RIPOFF-A-RIPOFF-Los-Angeles-Californi-1046154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.