- Report: #1046154
Report - Rebuttal - Arbitrate
Complaint Review: iolo Technowlogies
iolo Technowlogies7470 North Figueroa Street Los Angeles, California United States of America
iolo Technowlogies "System Mechanic" WHEN IS A "RIPOFF" A "RIPOFF"? Los Angeles California
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In this case we are dealing with a long time "refutable" manufacturer and seller of computer software that is designed to protect & tune up computers. I have used it for many years with success that I truly appreciated. I have, in the past required technical assistance from this company. I have been left without assistance until finally giving up and settling with sub par performance. We will not dell on that as it is "past history".
Recently, I purchased the software"System Mechanic Professional". I purchased the CD rather than downloading it via the Internet so that I would have a "hard copy" if my computer crashed. I could use the CD rather than "fighting" with iolo Technowlogies for a renewal (Been There / Done That).Here's the deal. I will let the reader decide if this is a "ripoff".
After downloading the software, I noticed that every time I booted the computer, a system check would start if I did not "hit any key" within a few seconds. Well, over the next few weeks, I hit"any" key so many times (trying many keys) with no results that I finally E-Mail "customer care" at iolo asking for assistance. NOW let me state here that once the scan of my computer started, it took approx. 3-4 minutes to complete. This is when a "user" is busy doing what he booted for !!
My first E-Mail went unanswered.My second E-Mail was replied to and their reply basically told me that "We are experiencing an unusually high number of customer calls. We will get to your concern a.s.a.p." Well I am retired so I have lots of time.....but I do not like to be ignored. I waited 3 day and sent another E-Mail.
Received a reply in 2 days. Said that iolo would look into concern. I had to follow up 3 more times, and each/every time, iolo stated that they were still working on "your problem".
Today is one month of frustration as the problem persists.All I want to do is turn the problem off. I do not want see my computer busy doing what iolowants it to do when I have things in mind that I need to do.
Now the funny thing is is that I downloaded this software on 3 of my computers. Only 1 is affected.
IS THIS A RIPOFF?.....................You judge.
This report was posted on Ripoff Report on 04/25/2013 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/iolo-Technowlogies/Los-Angeles-California-90041/iolo-Technowlogies-System-Mechanic-WHEN-IS-A-RIPOFF-A-RIPOFF-Los-Angeles-Californi-1046154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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