• Report: #866565

Complaint Review: iphone-instant-unlock.com

  • Submitted: Tue, April 10, 2012
  • Updated: Wed, April 11, 2012

  • Reported By: Aaron — Blind River Ontario Canada
iphone-instant-unlock.com
Internet United States of America

iphone-instant-unlock.com DO NOT PURCHASE FROM HERE! Internet

*Author of original report: DO NOT PURCHASE FROM HERE!!!

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iphone-instant-unlock.com is a terrible "company" (it makes me dizzy to think they are a company) Anyways, They offer software that is available online for FREE! (iphone unlocking and jailbreaking software) and a guide that was probably pasted from google. They charged me $20.00 for this "service" After using their "software" it pretty much messed up my iphone. I contacted customer support and they said that there was nothing they could do, and they offered me a "Deal" of $199.00 for one of their "techs" to do it for me, I said no thank you I would just like my money back.

Here is the chat transcript

Wed, Mar 7 2012 10:51amHi, I just tried the jailbreaking software and after the reboot (after successfully completing all the steps) i get an error 

"AppleBCMWLAN:handleIOKitbusyWatchdogTimeout(): error, no successful firmware download after 6000ms!! giving up...

Any ideas?Wed, Mar 7 2012 11:54am - SupportTo best assist you in getting your device unlocked, can you please provide the following:
- Firmware / Baseband version
- iOS version
- Device model

Instructions to find your firmware / baseband version are located at http://members.iphone-instant-unlock.com/guide_find_baseband_version.php  Regards, Ashley

iPhone Instant Unlock SupportWed, Mar 7 2012 12:00pmFirmware.. Not sure because my phone is in recovery mode
Ios.. 5.0.1
Iphone 3gs

Aaron
On Mar 7, 2012 3:52 PM, "iPhone Instant Unlock" <
support@iphone-instant-unlock.com> wrote:

>Wed, Mar 7 2012 12:50pmfirmware - 05.16.05
ios.5.1
iphone 3gs

On Wed, Mar 7, 2012 at 2:51 PM, iPhone Instant Unlock <
support@iphone-instant-unlock.com> wrote:

>Wed, Mar 7 2012 12:52pm - SupportYou must upgrade your device to the latest baseband before performing the unlock.

Instructions to upgrade your firmware / baseband version are located at http://members.iphone-instant-unlock.com/guide_baseband_6-15-00.php

I again apologize for the inconvenience this may have caused you. Regards, Sara
iPhone Instant Unlock SupportWed, Mar 7 2012 1:00pmi already followed those steps, that is where i got the error.

On Wed, Mar 7, 2012 at 4:52 PM, iPhone Instant Unlock <
support@iphone-instant-unlock.com> wrote:

>Wed, Mar 7 2012 1:12pm - SupportWhat error message are you receiving? Regards, Kim
Wed, Mar 7 2012 1:20pmError message:


AppleBCMWLAN: : handleIOKitbusywatchdog timeout, error,no successful
firmware download after 60000 ms!! giving up

On Wed, Mar 7, 2012 at 5:14 PM, Aaron Laplantee wrote:

> Mounting roofis as read only.....  Error! Aaron
> On Mar 7, 2012 5:12 PM, "Aaron Laplantee" wrote:
>
>> Please see my first support ticket for the error message Aaron
>> On Mar 7, 2012 5:11 PM, "iPhone Instant Unlock" <
>> support@iphone-instant-unlock.com> wrote:
>>
>>>Wed, Mar 7 2012 1:20pmMounting roofis as read only..... Error! Aaron
On Mar 7, 2012 5:12 PM, "Aaron Laplantee" wrote:

> Please see my first support ticket for the error message Aaron

> On Mar 7, 2012 5:11 PM, "iPhone Instant Unlock" <
> support@iphone-instant-unlock.com> wrote:
>
>>Wed, Mar 7 2012 1:20pmPlease see my first support ticket for the error message Aaron

On Mar 7, 2012 5:11 PM, "iPhone Instant Unlock" <
support@iphone-instant-unlock.com> wrote:

>Wed, Mar 7 2012 1:20pmit is not working, I would like my money back please.

On Wed, Mar 7, 2012 at 4:58 PM, Aaron Laplantee wrote:

> i already followed those steps, that is where i got the error.
>
>
> On Wed, Mar 7, 2012 at 4:52 PM, iPhone Instant Unlock <
> support@iphone-instant-unlock.com> wrote:
>
>>Wed, Mar 7 2012 1:25pm - SupportI am very sorry it is not working as it should be for you. These errors are very odd and something we have not seen before.

We want our customers to be satisfied with our product and service, would you like our technical team to unlock it in our office here for you for $99.95, rather than our normal $149.95? You may come by our Los Angeles office or our Los Angeles/Orange County mall kiosks or ship it to us. 

Please let me know, Sara
Wed, Mar 7 2012 1:30pm No thanks, i just want my money back please.

On Wed, Mar 7, 2012 at 5:25 PM, iPhone Instant Unlock <
support@iphone-instant-unlock.com> wrote:

>Wed, Mar 7 2012 1:33pm - SupportWe are processing the refund. (A MONTH AGO!)

Regards, Kim

Wed, Mar 7 2012 1:40pmthank you

On Wed, Mar 7, 2012 at 5:33 PM, iPhone Instant Unlock <
support@iphone-instant-unlock.com> wrote:

>Wed, Mar 7 2012 3:05pmhow long does it take for a refund

On Wed, Mar 7, 2012 at 5:32 PM, Aaron Laplantee wrote: thank you
>
> On Wed, Mar 7, 2012 at 5:33 PM, iPhone Instant Unlock <
> support@iphone-instant-unlock.com> wrote:
>
>>Wed, Mar 7 2012 3:52pm - SupportWe are processing the refund. Regards, Kim

Fri, Mar 9 2012 6:10amIt's been two days and I have yet to see my refund. Terrible customer
support! Aaron
On Mar 7, 2012 7:50 PM, "iPhone Instant Unlock" <
support@iphone-instant-unlock.com> wrote:

Fri, Mar 9 2012 6:50am - SupportIt takes time to post to the statement as banks hold this to get interest. Regards, Kim
Wed, Mar 21 2012 10:15am Okay, it's been almost two weeks and I still have not yet received my refund, I spoke with my bank and they said that refunds are instantly transfered back, they do not hold the payment for interest. If I don't see my refund in 24 hours I will be taking legal action. I have already spoken with my attorney regarding this, in 24 hours he will be addressing the crown.. You have 24 hours. Aaron

On Mar 9, 2012 10:49 AM, "iPhone Instant Unlock" <support@iphone-instant-unlock.com> wrote:

Wed, Mar 21 2012 1:42pm - SupportPlease allow us to investigate this. Regards, Sara
Wed, Mar 21 2012 9:02pm Thank you 
Sat, Apr 7 2012 5:09pm What is the status on my refund? I have been more than patient. Getting very Annoyed!
Sat, Apr 7 2012 6:39pm - SupportPlease allow us to investigate this. Regards, Sara

Sat, Apr 7 2012 6:40pm They said that 2 weeks ago. You have 1 hour before I contact my lawyer.
Sun, Apr 8 2012 10:40am - SupportPlease allow us after the holiday as banks are closed. Thanks, Sara

Sun, Apr 8 2012 11:16am It's a credit card, plus you can still post refunds, payments, even use your card regardless of a holiday. Stop making excuses. It's been a month since I requested a refund. This is ridiculous, and it's only $15.00!!!!!
Sun, Apr 8 2012 7:18pm - SupportPlease allow us after the holiday as banks are closed. Thanks, Sara
Tue, Apr 10 2012 1:48pm The holidays are done. Can I have my refund please. Thank you. (A MONTH LATER!!!)

As you can see, I have been very polite and patient with them. I actually did contact my lawyer (who is my brother in law) and advised me to keep asking them for my money back, and if they continue to make up excuses then we would take legal action.  If anyone else has been ripped off by this "company" please contact me or reply, the more the better for a lawsuit. 

I CANT WAIT TO SEE WHAT THE OWNER OR WHOEVER REPLIES TO THIS REPORT HAS TO SAY ABOUT ME. RIPOFF!!!!! 


This report was posted on Ripoff Report on 04/10/2012 02:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/iphone-instant-unlockcom/internet/iphone-instant-unlockcom-DO-NOT-PURCHASE-FROM-HERE-Internet-866565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

DO NOT PURCHASE FROM HERE!!!

AUTHOR: Blind River - (Canada)

****PLEASE CONTACT ME IF YOU HAVE BEEN RIPPED OFF FROM IPHONE-INSTANT-UNLOCK SO THAT WE MAY FILE A CLASS ACTIONS LAWSUIT!!! AARONL871@GMAIL.COM****

iphone-instant-unlock.com is a terrible "company" (it makes me dizzy to think they are a company) Anyways, They offer software that is available online for FREE! (iphone unlocking and jailbreaking software) and a guide that was probably pasted from google. They charged me $20.00 for this "service" After using their "software" it pretty much messed up my iphone. I contacted customer support and they said that there was nothing they could do, and they offered me a "Deal" of $199.00 for one of their "techs" to do it for me, I said no thank you I would just like my money back.


Here is the chat transcript


Wed, Mar 7 2012 10:51amHi, I just tried the jailbreaking software and after the reboot (after successfully completing all the steps) i get an error 


"AppleBCMWLAN:handleIOKitbusyWatchdogTimeout(): error, no successful firmware download after 6000ms!! giving up...


Any ideas?Wed, Mar 7 2012 11:54am - SupportTo best assist you in getting your device unlocked, can you please provide the following:
- Firmware / Baseband version
- iOS version
- Device model


Instructions to find your firmware / baseband version are located at http://members.iphone-instant-unlock.com/guide_find_baseband_version.php


Regards,
Ashley
iPhone Instant Unlock SupportWed, Mar 7 2012 12:00pmFirmware.. Not sure because my phone is in recovery mode
Ios.. 5.0.1
Iphone 3gs


Aaron
On Mar 7, 2012 3:52 PM, "iPhone Instant Unlock" <
support@iphone-instant-unlock.com> wrote:


>Wed, Mar 7 2012 12:50pmfirmware - 05.16.05
ios.5.1
iphone 3gs


On Wed, Mar 7, 2012 at 2:51 PM, iPhone Instant Unlock <
support@iphone-instant-unlock.com> wrote:


>Wed, Mar 7 2012 12:52pm - SupportYou must upgrade your device to the latest baseband before performing the unlock.


Instructions to upgrade your firmware / baseband version are located at http://members.iphone-instant-unlock.com/guide_baseband_6-15-00.php


I again apologize for the inconvenience this may have caused you.


Regards,
Sara
iPhone Instant Unlock SupportWed, Mar 7 2012 1:00pmi already followed those steps, that is where i got the error.


On Wed, Mar 7, 2012 at 4:52 PM, iPhone Instant Unlock <
support@iphone-instant-unlock.com> wrote:


>Wed, Mar 7 2012 1:12pm - SupportWhat error message are you receiving?
Regards,
KimWed, Mar 7 2012 1:20pmError message:




AppleBCMWLAN: : handleIOKitbusywatchdog timeout, error,no successful
firmware download after 60000 ms!! giving up


On Wed, Mar 7, 2012 at 5:14 PM, Aaron Laplantee wrote:


> Mounting roofis as read only.....
> Error!
>
> Aaron
> On Mar 7, 2012 5:12 PM, "Aaron Laplantee" wrote:
>
>> Please see my first support ticket for the error message
>>
>> Aaron
>> On Mar 7, 2012 5:11 PM, "iPhone Instant Unlock" <
>> support@iphone-instant-unlock.com> wrote:
>>
>>>Wed, Mar 7 2012 1:20pmMounting roofis as read only.....
Error!


Aaron
On Mar 7, 2012 5:12 PM, "Aaron Laplantee" wrote:


> Please see my first support ticket for the error message
>
> Aaron
> On Mar 7, 2012 5:11 PM, "iPhone Instant Unlock" <
> support@iphone-instant-unlock.com> wrote:
>
>>Wed, Mar 7 2012 1:20pmPlease see my first support ticket for the error message


Aaron
On Mar 7, 2012 5:11 PM, "iPhone Instant Unlock" <
support@iphone-instant-unlock.com> wrote:


>Wed, Mar 7 2012 1:20pmit is not working, I would like my money back please.


On Wed, Mar 7, 2012 at 4:58 PM, Aaron Laplantee wrote:


> i already followed those steps, that is where i got the error.
>
>
> On Wed, Mar 7, 2012 at 4:52 PM, iPhone Instant Unlock <
> support@iphone-instant-unlock.com> wrote:
>
>>Wed, Mar 7 2012 1:25pm - SupportI am very sorry it is not working as it should be for you. These errors are very odd and something we have not seen before.


We want our customers to be satisfied with our product and service, would you like our technical team to unlock it in our office here for you for $99.95, rather than our normal $149.95? You may come by our Los Angeles office or our Los Angeles/Orange County mall kiosks or ship it to us. 


Please let me know,
SaraWed, Mar 7 2012 1:30pmNo thanks, i just want my money back please.


On Wed, Mar 7, 2012 at 5:25 PM, iPhone Instant Unlock <
support@iphone-instant-unlock.com> wrote:


>Wed, Mar 7 2012 1:33pm - SupportWe are processing the refund. (A MONTH AGO!)


Regards,
KimWed, Mar 7 2012 1:40pmthank you


On Wed, Mar 7, 2012 at 5:33 PM, iPhone Instant Unlock <
support@iphone-instant-unlock.com> wrote:


>Wed, Mar 7 2012 3:05pmhow long does it take for a refund


On Wed, Mar 7, 2012 at 5:32 PM, Aaron Laplantee wrote:


> thank you
>
>
> On Wed, Mar 7, 2012 at 5:33 PM, iPhone Instant Unlock <
> support@iphone-instant-unlock.com> wrote:
>
>>Wed, Mar 7 2012 3:52pm - SupportWe are processing the refund.


Regards,
KimFri, Mar 9 2012 6:10amIt's been two days and I have yet to see my refund. Terrible customer
support!


Aaron
On Mar 7, 2012 7:50 PM, "iPhone Instant Unlock" <
support@iphone-instant-unlock.com> wrote:


>Fri, Mar 9 2012 6:50am - SupportIt takes time to post to the statement as banks hold this to get interest.


Regards,
KimWed, Mar 21 2012 10:15amOkay, it's been almost two weeks and I still have not yet received my
refund, I spoke with my bank and they said that refunds are instantly
transfered back, they do not hold the payment for interest. If I don't see
my refund in 24 hours I will be taking legal action. I have already spoken
with my attorney regarding this, in 24 hours he will be addressing the
crown.. You have 24 hours.


Aaron
On Mar 9, 2012 10:49 AM, "iPhone Instant Unlock" <
support@iphone-instant-unlock.com> wrote:


>Wed, Mar 21 2012 1:42pm - SupportPlease allow us to investigate this.


Regards,
SaraWed, Mar 21 2012 9:02pmThank you 
Sat, Apr 7 2012 5:09pmWhat is the status on my refund? I have been more than patient. Getting very Annoyed!Sat, Apr 7 2012 6:39pm - SupportPlease allow us to investigate this.


Regards,
SaraSat, Apr 7 2012 6:40pmThey said that 2 weeks ago. You have 1 hour before I contact my lawyer.Sun, Apr 8 2012 10:40am - SupportPlease allow us after the holiday as banks are closed.


Thanks,
SaraSun, Apr 8 2012 11:16amIt's a credit card, plus you can still post refunds, payments, even use your card regardless of a holiday. Stop making excuses. It's been a month since I requested a refund. This is ridiculous, and it's only $15.00!!!!!Sun, Apr 8 2012 7:18pm - SupportPlease allow us after the holiday as banks are closed.


Thanks, SaraTue, Apr 10 2012 1:48pmThe holidays are done. Can I have my refund please. Thank you. (A MONTH LATER!!!)

STILL NO REFUND!

As you can see, I have been very polite and patient with them. I actually did contact my lawyer (who is my brother in law) and advised me to keep asking them for my money back, and if they continue to make up excuses then we would take legal action.  If anyone else has been ripped off by this "company" please contact me or reply, the more the better for a lawsuit. 


I CANT WAIT TO SEE WHAT THE OWNER OR WHOEVER REPLIES TO THIS REPORT HAS TO SAY ABOUT ME. 


RIPOFF!!!!! 




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