- Report: #1157376
Report - Rebuttal - Arbitrate
Complaint Review: iPod Battery Depot
iPod Battery Depot23785 El Toro Road #423 Lake Forest, California USA
iPod Battery Depot iTool Battery Kit iPod Battery Depot SCAM ALERT! Was charged and shipped an item I did not order. Lake Forest California
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I ordered a battery replacement for my 6th gen video ipod. It was presented as on sale for $15.99 w/ $6.95 shipping, I purchased this battery through my paypal account.
It wasn't until I recieved the package that I realized I had been scammed. First, in the package was the battery replacement BUT also a car charger. I did not order a car charger. On the receipt in the package I was charged for the battery, shipping but also $6.95 for the car charger. So overall I was charged $29.89, instead of the correct amount which should have been $22.94.
And when I checked my paypal account for this purchase it stated I was charged $22.94 for the battery (then $6.95 for the shipping), instead of $15.99 for the battery for which it was listed at (and difference turns out to be the $6.95 for the car charger that IS listed in the receipt in my package).
To scam me this company overcharged me $6.95 for the battery through paypal but then indicated the charge for the car charger in reciept provided with the package.
When I called to speak to customer service - they indicate that customer service is only for those who want to make a new purchase, for anyone who is inquiring about something already bought (for any reason) you have to see the website. However, I even tried to contact customer service by selecting the option for new purchase - no luck. I was unable to get in touch with anyone or leave a message, although I was told by the automated voice that my phone number was being recorded for customer service purposes -- creepy!
I have also submitted three support tickets and have heard nothing. When reviewing the refund policy - there are a bunch of red flags, in that there are many ways they can charge you - (processing fee) - just for trying to return the item.
Its been less than a week since I lodged my first complaint, so there still may be some developments. In the end it is not a lot of money (thank goodness) but this is a serious scam that from the reviews I have read, has been going on for some time. This company/website needs to be closed!
This report was posted on Ripoff Report on 06/25/2014 10:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/iPod-Battery-Depot/Lake-Forest-California-92630/iPod-Battery-Depot-iTool-Battery-Kit-iPod-Battery-Depot-SCAM-ALERT-Was-charged-and-ship-1157376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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