- Report: #890496
Report - Rebuttal - Arbitrate
Complaint Review: islands tanning
islands tanningboones ferry rd wilsonville, Oregon United States of America
islands tanning decetful, overpriced company with horrible customer service wilsonville, Oregon
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I went to start tanning there a few months ago because a friend of mine was tanning and i thought why not? when i started there they told me all about how i can put my account of hold (freeze the account) if i came into some money issues or just needed to hold it for up to a year. well, both happened. for money reasons and becasue i needed it to be held for a while becasue of personal reasons i asked them to freeze it. a month later $87 came out of my account causing me overdraft fees and many other problems.
Because i could not manage to find an actual phone number for Corporate offices online, I drove down to the salon i was tanning at to get a phone number from corporate which is when the manager told me that he never told me that i wouldnt be charged if i froze my account(which he most certainly did) then i asked for a number to CALL the corporate offices and he handed me a number which i called on my way back home only to get that high pitched squeeling fax tone in my ear!!! so i called a different location,told the guy what had happened and he informed me that fax is the only way to reach their corporate offices. I informed him that if corporate can all out, there must be a number to call in to them as well. I now do not have money to pay to send a fax because they OVERDREW MY ACCOUNT!!!!!!! how can they expect this of people????
BOTTOM LINE: DO NOT EVER TAN AT ISLANDS TANNING. THEY ARE A RIP OFF WITH HORRIBLE CUSTOMER SERVICE AND LIERS!!!
This report was posted on Ripoff Report on 05/30/2012 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/islands-tanning/wilsonville-Oregon-97070/islands-tanning-decetful-overpriced-company-with-horrible-customer-service-wilsonville-890496. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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