Complaint Review: ism websites - Internet Internet
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- Author Not Confirmed
- ism websites Internet United States of America
- Phone:
- Web: www.icmwebsites.com
- Category: Work at Home
ism websites Three days later my credit card was charged $149.95 by ICM Websites. On May 24, I called ICM websites and was disconnected twice. When I finally spoke to someone, I was told that my three day trial, Internet
*UPDATE Employee: Customer has been cancelled and refunded as of 7-21-10
*Author of original report: ICM Jennifer said sorry no refund and I said excuse me I was told to call for refund said would show up in 3-5 days will let everyone know
*UPDATE Employee: please contact customer service 1-877-863-3088, ext 144 and ask for Jennifer for a refund.
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I replied to an ad for a home based business and authorized a charge of $2.97 to my Credit card for a information kit. I was transferred to another web site(ICM) to create
my own website;confused and mislead since the information kit was suppose to be mailed to me. I decided to NOT go forward with submitting any information on line until I received the information kit I just paid for and closed the webpage Three days later my credit card was charged $149.95 by ICM Websites. On May 24, I called ICM websites and was disconnected twice. When I finally spoke to someone, I was told that my three day trial, that I never knew about, was over the they would not refund the $149.95. I argued that I only signed up to receive an information kit that had NOT been sent to me and they hung up on me. I called back and the same thing was repeated. I do not have a cancellation number because they refused to cancel the program and asked me to go to my credit card company and good luck. The refund policy is not listed anywhere I was told the cancellation policy when I called to cancel.I tried calling them the minute I noticed all this crazy information they were requesting when they said it had to be processed before we could look at it. So of course I called every day from day one and got nothing but the run around. I find my self dealing with company called ICM websites The company sent me username and pass word, but I never get the package by mail, then I called the company to find out: How much they charged me???I found out they charged me the amount of $149.95.I called the company to refund my money, they refused .ICM Websites charged me $2.97 for information that I never received and $149.95 I have no idea what for. I did not find out this charge until I got my credit card statement. So I called my credit card company, which knew ICM very well, told me $149.95 was the membership they charged me. What membership? I had no clue! I also found out from my credit card company that I was not alone and there were a lot of ICM rip-off victims like me. They provided me ICM's phone to call. I did it! However, ICM refused to refund my money. The staff who answered phone are very rude and no heart at all. I can not believe they are still in business. How many more victims needed until putting ICM Websites out of business?
WAS SIGNING UP FOR WHAT I THOUGHT WAS A
MAKE MONEY FROM HOME PROGRAM. WAS DIRECTED TO "ALSO" SIGN UP FOR THIS 2.97 PROGRAM TO HELP WITH THE BUSINESS BECAUSE ITS ALL INTERNET BASED. THE SITE TRYS TO GET YOU TO SIGN UP FOR CREDIT CARD PROCESSING SO I STOPPED RIGHT AWAY AND CONTACTED THE COMPANY TO SEE WHAT THEY WERE ALL ABOUT. I WAS WITHIN MY TRIAL PERIOD THAT I DIDNT EVEN KNOW ABOUT HUNG UP WITH THEM AND 3 DAYS LATER I WAS CHARGED 139.95 FOR NOTHING. I CALLED BACK AND THEY REFUSED TO REFUND ME. I DEMANDED TO SPEAK TO A MANAGER BUT GUESS WHAT THERE WERE NO MANAGERS AVAILABLE. THIS REP WAS RUDE AND TOLD ME OVER AND OVER THEY WERE NOT GOING TO REFUND ME.THEY USE DECEPTIVE MARKETING PRACTICES AND THE ENTIRE WAY THEY CONDUCT THEMSELVES IS HORRIBLE. IVE READ 25 COMPLAINTS AGAINST THIS COMPANY AND IT MAKES ME SICK THAT I FELL PREY TO THEM BASED UPON NOT SCROLLING DOWN TO SEE THAT THEY WERE GOING TO CHARGE ME 149.95 AFTER 3 DAYS. WHO CARES!!!!!!!! I NEVER INTENDED TO PURCHASE ANYTHING FROM YOU NOR DID I WANT YOUR CRAPPY SERVICES. THE REP TRIED TO RE SELL ME AND THATS WHEN I LOST IT. I CANT BELIEVE THE ENERGY I HAVE PUT INTO THIS AND IM JUST STARTING. CHOKE ON MY 149.95
This report was posted on Ripoff Report on 07/20/2010 12:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ism-websites/internet/ism-websites-three-days-later-my-credit-card-was-charged-14995-by-icm-websites-on-may-625181. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Customer has been cancelled and refunded as of 7-21-10
AUTHOR: Director of Operations - (United States of America)
SUBMITTED: Wednesday, July 21, 2010
Thank you for your correspondence in connection with the above-referenced matter.
In the interest of Customer Service, we have terminated this customers account and no further charges will be conducted on their account. This customer has been provided a FULL refund for the purchase, in the amount of $149.95 to the card ending in #8740.
If this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.
Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations. Please contact our office directly if we may be of any further assistance.
Respectfully yours,
Internet Cash Machine Staff
#2 Author of original report
ICM Jennifer said sorry no refund and I said excuse me I was told to call for refund said would show up in 3-5 days will let everyone know
AUTHOR: nurbeal - (USA)
SUBMITTED: Wednesday, July 21, 2010
called this AM and Jennifer said sorry could not receive refund so explained to her was told to call said ok would see in 3-5 days will make sure happens let you know
#1 UPDATE Employee
please contact customer service 1-877-863-3088, ext 144 and ask for Jennifer for a refund.
AUTHOR: Director of Operations - (United States of America)
SUBMITTED: Wednesday, July 21, 2010
Thank you for your correspondence in connection with the above-referenced matter.
We are unable to locate this account with the name provided in the complaint. We would simply ask this customer to contact our office at 1-877-863-3088, ext 144 and ask for Jennifer at extension 144. Jennifer has been directed to immediately address and resolve your concerns, provide you a refund, or cancel your account.
Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations.
Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post product websites and mall webstores, as well as, launch products for auction on eBay.
In order to sign up for the Internet Cash Machine program, the customer MUST go thru the following steps.
1. Client reaches Internet Cash Machine offer site through different
internet advertisements.
2. Client is directed to a sales landing page to enter preliminary
information, in which there is a link at the bottom of the page to
the Terms and Conditions of the signing up for the program.
3. Then the customer must provide their
credit card information on the
secured payment page and must agree to the terms and conditions, that are
conspicuously displayed no more than 80 pixels from the order submission
button.??
Regardless, if this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office.
Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations. Please contact our office directly if we may be of any further assistance.
Respectfully yours,
Internet Cash Machine Staff
Please contact customer service 1-877-863-3088, ext 144 and ask for Jennifer for a refund.
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