- Report: #748834
Report - Rebuttal - Arbitrate
Complaint Review: It Works! Body Wraps
It Works! Body Wraps2006 44th Street SE Grand Rapids, Michigan United States of America
It Works! Body Wraps It Works! Body Slimming, It Works! Global, It Works!, It Works Loyal Customer Program Is A Scam - Beware - Read all the fine print before giving them your Credit Card Information! Grand Rapids, Michigan
*Consumer Comment: BS
*General Comment: No - they are right...and there is more.
*UPDATE Employee: YOU ARE WRONG
*UPDATE Employee: Ridiculous claims
*General Comment: Dr Matt misinformation
*Consumer Comment: My experience and a better option
*UPDATE Employee ..inside information: Restocking Fee
*UPDATE Employee ..inside information: Taxes on It works Products
*Consumer Suggestion: To Dallas RE: MLM
*General Comment: Dr. Matt, Only The Facts
*Consumer Comment: Take responsibility
*General Comment: Urea
*Consumer Comment: 50% restocking fee? lol
*Consumer Comment: Not A Scam
*Consumer Suggestion: BE SMART AND STOP COMPLAINING/GIVING EXCUSES FOR YOUR OWN FAULTS
*Consumer Comment: Restocking Fee
*Consumer Comment: It Works IS A SCAM
*Consumer Comment: It Works
*UPDATE Employee: It Works! Distributors
*UPDATE Employee: Not at all a SCAM
*General Comment: MLM is MLM
*UPDATE Employee: Wrapstars!
*Consumer Comment: prepaid card won't work
*Consumer Comment: If you don't want to use them, don't order them
*UPDATE Employee: not for everyone
*Consumer Comment: I won't be buying either
*Consumer Comment: choice
*Consumer Comment: So Quick to Post...
*UPDATE Employee: If it doesn't work, then my eyes are lying!
*Consumer Comment: FRAUDULENT, MISREPRESENTED, NO MORALS, RIP OFF
*UPDATE Employee: Loyal Customer terms are clear
*General Comment: Ignorance
*General Comment: Turned off by the Employee Remarks
*Consumer Comment: explanation of how it workd
*General Comment: Bad representation
*Consumer Suggestion: If your goal is to lose inches read this. If your goal is to make money this won't be for you.
*Consumer Comment: total ripoff customer review
*UPDATE Employee: Ask questions before you jump!
*General Comment: Jessica
*UPDATE Employee: Research Before You Buy, Instead of Blaming Others
*General Comment: What ever happened to 100% money back guarantee?
*Consumer Comment: then try it before you join.....
*General Comment: Employee Rebuttals Scared Me Away from the Product
*General Comment: Yes grow up!
*General Comment: Curious--Grow up?
*UPDATE Employee: GinaD, I Want To Help
*Consumer Comment: Unhappy Consumer
*Consumer Comment: Physiologically Impossible
*General Comment: Grow up a little!
*General Comment: Grow up a little!
*UPDATE Employee: It Works is not so bad
*General Comment: Bad for business
*General Comment: Time Out, Biology Will set you free. take 2
*General Comment: geturfaqsst
*General Comment: geturfaqsst
*General Comment: Just lookin
*UPDATE Employee: Not "The It Works Way"!
*General Comment: Not Surprised
*General Comment: Unprofessional responses by the "employees"
*General Comment: Argument doesn't make sense
*UPDATE Employee: Love these products!
*UPDATE Employee: Don't let a few bad apples ruin the whole bag
*Consumer Comment: daves wife
*Consumer Comment: Won't deal with rude reps/better options
*Consumer Comment: turned off by unprofessional distributor comments
*General Comment: Not smart enough to make a living
*UPDATE Employee: biology
*UPDATE Employee: It Works inch loss
*General Comment: Time out!
*UPDATE Employee: It Works! Loyal Customer program
*UPDATE Employee: It Works! Does it really work?
*Consumer Suggestion: What was the expectation?
*General Comment: Be realistic :)
*Consumer Comment: About being uneducated
*UPDATE Employee: Absolutely Ridiculous!
*UPDATE Employee: "UN-educated?" Lol
*Consumer Comment: It worked for me!
*Consumer Comment: If it looks too good to be true...
*Consumer Comment: About IT WORKS
*Consumer Suggestion: Always know exactly what you're getting into
*Consumer Comment: Not a ripoff
*Consumer Suggestion: My own (unintended) experience
*Consumer Suggestion: no need to spend hundreds as loyal customer
*General Comment: Quick fixes are short term!
*Consumer Comment: What a scam!!! Don't buy ever!!!!
*UPDATE Employee: Check Your Facts before Posting
*Consumer Comment: I Concur
*UPDATE Employee: Very Sorry
*UPDATE Employee: It really works!
*UPDATE Employee: Incorrect and Misleading Information Given
*UPDATE Employee: It Works! Body Wraps are Not a Scam
*General Comment: Extreme Employees!
*General Comment: It Works, yes it does...
*UPDATE Employee: everyone has a opinion
*Consumer Suggestion: Easy Fix?
*Consumer Comment: Rude, Angry, Disgusting doesn't get my dollar
*UPDATE Employee: You Need To Know
*REBUTTAL Owner of company: False Information!
*Consumer Comment: IT WORKS! satisfied customer
*UPDATE Employee: it works! really work
*UPDATE Employee: it works! really work
*General Comment: from a distributer
*Consumer Comment: Fair and Balance Opinion
*UPDATE Employee: Truth & False information
*Consumer Suggestion: The easy free way to get out
*REBUTTAL Individual responds: I tried it
*REBUTTAL Individual responds: I liked the wraps
*UPDATE Employee: Take responsibility for a change...
*Consumer Comment: Wouldn't Want You As A Distributor
*Consumer Comment: most employee's replies were not true.
*Consumer Comment: Think before you commit. . .
*General Comment: It Works..
*UPDATE Employee: It works Distributor
*UPDATE Employee: What a joke...
*Consumer Comment: Legal as legal gets
*Consumer Suggestion: Response to it works complaint
*UPDATE Employee: Wrong
*UPDATE Employee: You did NOT tell the whole story
*UPDATE Employee: It Works! Policy and shipping
*UPDATE Employee: Confused by "Breaking the Law"
*Consumer Comment: Reselling something that does not work?
*Consumer Comment: Completely agree that It Works in breaking the law
*Consumer Comment: Does It Work, Or Doesn't It Work? It Works!
*UPDATE Employee: Giving Incorrect Information
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First of all, if you cancel before the trial period of 3 Months is up, you will be charged a $50 early termination fee.
This is taken directly from the It Works! Terms and Conditions - Customers who cancel their membership before the three-month minimum commitment has been fulfilled will be charged a $50 early termination fee on their credit card on file.
If you don't cancel, then you end up with A LOT of Body Wraps that have cost you A LOT of money, that do not work for you. And, if you try to return them, it will still cost you a lot of money. You will have to pay for ALL SHIPPING COSTS. And, you have to pay a RESTOCKING FEE of 10%. This 10% can really add up due to the high cost of the product. It could easily cost you $20 to return 2 wraps.
If you don't want to pay the outrageous restocking fee along with shipping, you are stuck with a product that you cant use, and are out hundreds of dollars.
You are NOT ALLOWED to sell your unused product. If you do, they will terminate your account and charge you the $50 early termination fee. So, you can't even try to make your money back for something you purchased and can't use. They actively monitor Ebay and Craigslist, and harass anyone trying to make some of their lost money back.
The following is taken directly from their Customer Loyalty Policy and Procedures, which you must agree to to receive the Loyal Customer Discount. - "The It Works Customer Loyalty Program allows a customer to enjoy wholesale pricing on all orders by making a three-month minimum commitment to a monthly auto-ship order. Loyal Customers can purchase product for personal use only and cannot resell the product for any reason. Only distributors are authorized to sell product. Customers found to be selling product will immediately have their rights to buy product terminated."
The following is taken directly from the It Works! "Return Policy" - "To receive a refund, all products must be returned within 30 days of purchase in re-saleable, un-opened, "new" condition. The customer is responsible for all shipping costs. There will be a 10% re-stocking fee applied to all customer returns."
So, if these don't work for you, there is nothing you can do but continue to your credit card billed and accept product that does nothing for you. Great company huh? Way to stand behind your product! These are terrible policies. What kind of company forces people to continue to purchase products they don't want? They even go so far as to tell you what you can and can't do with this product that you purchased, and now own! This is not even legal.. Federal Law (First Sale Doctrine) dictates that a consumer my do whatever he/she wnats with a product after they have purchased and paid for it. It Works! knows this, but, even though they know they can't legally stop you from selling it, they will cancel your account and charge you $50 if you do.
Be very careful if you decide to join the Loyal Customer program. Because whether it works for you or not, once you do, you are STUCK with it. And, there is not way for you to get out without costing you money.
There are a lot of people in my area who are stuck with Wraps they don't want. Several people I know were suckered into the Loyal Customer Program. After finding out that the product does not work well for them, they found out all of the above information. I posted So, now all these people are having their credit cards billed, and are being sent products that do not work for them. I'm just hoping that at the least, this ripoff report will open peoples eyes to what this company is really all about. If they really stood behind their product, they would accept returns without making the customers pay for it! They also would not penalize people who honestly wanted to give their product a try, and found that it didn't work for them. They would not charge these people $50 for not wanting to continue to pay for a product that does not work for them! This is a scam. Please Beware.
This report was posted on Ripoff Report on 07/03/2011 11:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/It-Works-Body-Wraps/Grand-Rapids-Michigan-49508/It-Works-Body-Wraps-It-Works-Body-Slimming-It-Works-Global-It-Works-It-Works-Loyal-748834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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