writes
  • Report: #980117

Complaint Review: It Works! Global

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  • Submitted: Mon, December 10, 2012
  • Updated: Thu, December 13, 2012

  • Reported By: MBC — Houston Texas United States of America
It Works! Global
Bradenton, Florida United States of America

It Works! Global It DOES NOT Work Bradenton, Florida

*UPDATE Employee: It Works! Global Compliance Department

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I am more disappointed in myself...than I am anything else.  I am an avid researcher and I Google everything!!   But, the advisor/distributor was so convincing ...like your girlfriend that does all the research and tells you about it...that I did not do my usual due diligence.

That said, I received the product and tried it.  For those who will question:

1.  Yes, I drank a significant amount of water.  I usually consume about a gallon a day.
2.  Yes, I ate a low calorie, low carbohydrate diet ...
3.  Yes, I left it on for the recommended amount of time...actually longer,
4.  Yes, I used the soap the distributor gave me v. my usual cleanser.

AND, I saw NO results.  None.  I applied a total of 3 patches...over the course of 10 days and I saw absolutely, positively no results.  Not the mention the "fabrics" are really pieces of paper like substances that won't even stay applied to your body!  

Consequently, my plan was to adjust my second order to something MUCH less costly ~ since I had foolishly signed up for the Loyalty Program.   So, I contacted the Distributor and set up a time for us to meet...however, she stood me up.  I then rescheduled for 5 days later...not realizing my shipment was scheduled for the 10th of the month.  On the morning of the 10th ~ at 2:33 a.m., I receive an email indicating my credit card was charged $82.22 for three flimsy pieces of paper!?

I immediately called the company and asked if I could cancel the order and place an order for something else ~ I was not asking to cancel the agreement.  That was my foolish error.  I did, however, expect them to allow me to adjust the order since it had not shipped.

Am sure you can imagine their response.  Their policy is not to cancel or amend an order...even if it has not shipped.

The manager said, "not to throw anyone under the bus or anything, but your distributor is reponsible for your situation".  Hmmmmmmm.  She's the face or YOUR company, but yes, you just "threw her under the bus"...and you are not providing customer service because you acknowledge the package has not shipped, but you won't pull the order.

So, my conclusion is this is one of the biggest "rip offs" of all time.  We are charged $90 for pieces fo paper?!    What a fool I am. 

Lesson learned, but a HUGE warning to anyone else.  I intend to file complaint with the Better Business Bureau and I will post my complaint on every consumer protection site I can find.



This report was posted on Ripoff Report on 12/10/2012 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/It-Works-Global/Bradenton-Florida-/It-Works-Global-It-DOES-NOT-Work-Bradenton-Florida-980117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

It Works! Global Compliance Department

AUTHOR: It Works !Global Compliance Departm - (United States of America)

It Works! has seen incredible growth so far this year. Our Ultimate Body Applicator is one of the hottest items on the market. The Ultimate Body Applicator is a non-woven cloth wrap that has been infused with a powerful, botanically-based formula to deliver maximum tightening, toning, and firming results where applied to the skin. These are the results are typically seen and can be legally claimed about the product. Since our products produce different results for different people, we do not guarantee specific results or offer a money-back guarantee. This information is listed in the online return policy (policy #6) when purchasing the product as well as on the back of the paper order form. 



We have a variety of different products customers can choose from if they are unhappy with a specific product. Changes to the autoship program must be made at least 2 business days in advance of the shipment. We are unable to change a shipment once it has processed.  We do have a 30 day return policy for the orders that are unopened in new condition if you would like to return the item in exchange for a different item. Please note: The Ultimate Body, Chin & Neck, and Facial Applicators are cosmetic products and cannot be returned once the plastic wrapper is opened. If you would like to return unopened product we would be happy to issue a refund when we receive the product back. Please contact customer service at 800-537-2395 for the return authorization and return instructions. If you need further customer service assistance please contact our customer service manager Laura at LauraN@itworksglobal.com

 



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