ED Magedson – Founder
It Works!4505 new pointe place lawrenceville, Georgia USA
It Works! body wraps Bad Customer Service!!! lawrenceville Georgia
Well, I don't think the product is totally bad, but the customer service department could definatley use some coaching. I made a purchase to become a loyal customer, thinking it was a good decision. I gave the lady my credit card info since she had a booth set up at a venue & I wanted to get it done then, or else I would procrastinate on buying the stuff forever. I specifically told her not to input my order for another two days (which was my pay day) becasue I ordered a $200 package..... I guess in her excitment to land a loyal customer, she input my order that night causing my account to overdraft & have a ripple effect on alot of things. It was just bad timing all around. I had just finished paying other bills & this next check was my "slurge check." Let's face it, I'm just an avg sinlge mother-american living pay check to pay check.
So I get stuck with the overdraft fee from the bank, short on money for daycare ect. Then when I call the It Works company to have the order cancelled & not ship out to me so that I can have my money back. Apparently that was too much to ask. They say its too late becasue the order is already shipping out to me. So then I tell the young man, if the order has shipped you need to provide me with a tracking number.... His response if that my package doesnt have a tracking number yet. Well, if a package doesnt have a tracking number then it hasn't left yet. Correct!!? He then later insults me by saying "ehh its just a small order, you should be alright."... I wanted to let him have it but I kept my composure & asked for a supervisor. I tell the supervisor they need to get in contact with their shipping dept & tell them to hold the order since it hasn't left the building. She says she cant call anyone there to stop the order even tho it hasnt left yet. I'm not sure how they runa company but in the company I work for I have a number to dial to our shipping dept & can request which order to hold or release. It was beyond me why the communication in their company lacks so much.
Her only solution was for me to cancel my account, wait to receive the package (that hasnt even been shipped to me yet), once I get it I can ship it back to them (using my own money), and once they get it back they will process my refund which will take up to 30days.. My response was that she must be joking & I wasnt someone higher than you.. She says she is the highest level of athourity. SO that ment to me that she must be the CEO of she thinks she is the highest level. She then chuckled under her breath & proceeded to tell me to "have a nice day" & hung up. I was shocked.
Moral of the story people, be sure to be CRYSTAL CLEAR with who you order this stuff from becasue they love to stick you with the "you ordered from an independent distributor so we can't help you." Be sure to read the "fine print". And most of all, be prepared to deal with some shitty customer service reps who are only there to answer the phone.
This report was posted on Ripoff Report on 11/26/2013 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/It-Works/lawrenceville-Georgia-30043/It-Works-body-wraps-Bad-Customer-Service-lawrenceville-Georgia-1102425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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