• Report: #556474

Complaint Review: ITP VOIP

  • Submitted: Mon, January 18, 2010
  • Updated: Tue, April 13, 2010

  • Reported By: Bill — Whippany New Jersey United States of America
ITP VOIP
Brooklyn, New York United States of America

ITP VOIP are scam rip off bait and switch artists. Promise one rate and charge another Brooklyn, New York

*UPDATE Employee: Unlimited plans for Residential use only

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I selected this company based on user reviews.
I am always suspicious of positive reviews because often are written by the companies themselves rather than customers.

I decided to give them a chance.

This company promises a rate of $24.99 Global unlimited rate.

When the first telephone bill came the charge was $42 in my credit card.

When I asked them why the bill was $45 instead of $24.99 the answer was because the NUMBER OF calls were above average. I told them the add said it was unlimited local and long distance minutes NOT LIMITED.  The total minutes were about 3000.

THE FIRST PAGE OF THE WEBSITE STATED THAT WITH BOLD COLOR LETTERS.

Their response was that the contract I signed stated that the number of minutes was 

unlimited but limited.   I told them in a rational world either I had a limited plan in which case it should be stated so upfront or their add is Illegal and therefore the plan was a scam as it really is. 

HERE IS THE ADD copied exactly from their website:







Residential Global Unlimited
Unlimited local and long distance minutes anywhere within the US, and more than 60 other countries

HERE IS THEIR WEBSITE:
http://www.itp4you.com/voip_plan_international.aspx

My second month bill came to over 68 dollars

I AM MAD AS HELL BECAUSE OUR FEDERAL AUTHORITIES PERMIT THIS KIND OF KLEPTOCRACY AND RIPP OFF TO OCCUR.
FALSE ADVERTISING IS ILLEGAL BUT WHO ENFORCES THE LAW?
STAY AWAY THE HELL FROM ITP VOIP

This report was posted on Ripoff Report on 01/18/2010 07:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/ITP-VOIP/Brooklyn-New-York-/ITP-VOIP-are-scam-rip-off-bait-and-switch-artists-Promise-one-rate-and-charge-another-B-556474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Unlimited plans for Residential use only

AUTHOR: ITP - (United States of America)

Id like to start off by saying the all the positive reviews you see are genuine; there is no need to be suspicious. ITP is a reputable company who has been in the Telecom business for many years and strives to continue to make the phone service better and low-priced, by constantly upgrading our equipment and implementing newer technology.

To address your concern, we do offer a Global Unlimited Plan, but that is only available for residential use only. Our system is built with various algorithms that look at call patterns to determine whether the phone is being used for a business or for residential use. Based on your call patterns, the system detected that you were using the phone service for a business. As you stated, the website says unlimited local and long distance. On the same page, it says Residential Global Unlimited. By your own admission, you told our customer service you were using this plan for a business. If you would like to use ITP for a home office, you can check us out www.itpvoip.com.

If you require a virtual PBX you can go to www.itpvoip.com/biz.

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