• Report: #571050

Complaint Review: ITP VoIP

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  • Submitted: Wed, February 17, 2010
  • Updated: Mon, March 29, 2010

  • Reported By: Fred — Spruce Pine North Carolina United States of America
New York, New York United States of America
  • Phone: 1-888-ITP-1110
  • Web: ITPVOIP
  • Category:


*UPDATE Employee: Blatant Lie

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I have been a customer of ITP VOIP for less than a year,their phone service was fine,but for no reason they started stealing money from my credit card account.
I have the unlimited with (1) virtual number,this month they took out almost $50.00,then today they took out $75.00,no reason given.This will be reported to the fraud division of my bank. I still have my Packet 8 service,which I have had for (5) years.They never stole money from me. "let the buyer beware".
Sincerely submitted;
Dr. Fred S


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This report was posted on Ripoff Report on 02/17/2010 07:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/ITP-VoIP/New-York-New-York-/ITP-VoIP-ITP-New-York-ITP-STEALS-MONEY-FROM-CREDIT-CARD-ACCOUNT-New-York-New-York-571050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Blatant Lie

AUTHOR: ITP - (United States of America)

As part of the online sign up process, each subscriber is prompted to complete the E911 Emergency Services section. If the subscriber chooses to skip this step, a popup screen is displayed that states Your e911 has not been set up. If you call 911 without setting up e911 you may be charged $100 per call. Would you like to skip the setup of e911 and set it up later? YES / NO

The purpose for this is so that in case of an emergency and you are unable to speak; the address you enter will be automatically displayed to the emergency dispatcher. ITP is charged for each time 911 is called where e911 is NOT setup. We simply pass that charge to the subscriber.

As you stated, you had no problems with the phone service. Thats because we are in the business of providing Top Quality Phone Service and we pride ourselves on our Professional Customer Support.

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