• Report: #671887

Complaint Review: itshot.com

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  • Submitted: Wed, December 15, 2010
  • Updated: Thu, April 21, 2011

  • Reported By: Danny Kanfer — New York New York United States of America
itshot.com
new york, New York United States of America

itshot.com sellings fake jewlery and then do not want to return your item new york, New York

*Author of original report: Issue Resolved

*UPDATE Employee: Diamonds are 100% real, customer also acknowledged

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A few weeks ago i bought a diamond dog tag from this website i called them to make sure i can return it they said i can do so without any fees. I get the item it has a fake appraisal from a company thats initials are similar to the real diamond appraisal company they have a fake certificate which looks exactly like it included with the item. I took it to get appraised it is not nearly what they had claimed. I came into the store a very rude person told me im beat and i have to pay a 15% restocking fee and whatever the person said over the phone he does not care about because his website states other.I sent the item back to the company and they had the audacity to return the item back to me? I have contact the BBB and my credit card company i hope no one buys from this website ever they are a complete fraud

This report was posted on Ripoff Report on 12/15/2010 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/itshotcom/new-york-New-York-10036/itshotcom-sellings-fake-jewlery-and-then-do-not-want-to-return-your-item-new-york-New-Y-671887. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Issue Resolved

AUTHOR: Danny Kanfer - (United States of America)

The diamonds were not fake, they were real, they were just not what i expected so i went to the store and one of the workers were rude so i made these comments, but later on the store manager called me and worked it out with me and made me a beautiful peace. So the issue was with the worker, not with the company!
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#2 UPDATE Employee

Diamonds are 100% real, customer also acknowledged

AUTHOR: Tim - (United States of America)

Danny (the customer who filed the report) did acknowledge that the diamonds are real diamonds and the item he received is made from real gold as stated. We are also currently working with him on a custom design.

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