• Report: #1090435

Complaint Review: itstru credit card processing

  • Submitted: Tue, October 08, 2013
  • Updated: Wed, July 20, 2016

  • Reported By: Columbus Gold And Diamond Exchange — Johnstown Ohio
itstru credit card processing
6965 El Camino Real Ste 105-705 Carlsbad, California USA

itstru credit card processing TRU License to Steal from the Small Mom & Pop operation~no gun needed!!!!!! Carlsbad California

*Consumer Comment: Matthew Focht Enterprises, Inc - tru, truly360, tru Payment Processing, tru Processing, MFE Inc, itstru

*Consumer Comment: Matthew Focht Enterprises, Inc

*REBUTTAL Individual responds: Matthew Focht Fnterprises, Inc

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After 34 years as a Fine Jeweler, my husband and I relocated our business to our home wanting to cut our operating expenses and hoping of retiring soon. TRU Credit Card Services was highly recommended to me when I contacted my organization Jewelers Of America, in April 2012. After taking credit cards and the expense, we decided we did not want the expense of taking Credit Cards anymore and cancelled our Merchant Account with TRU. I had filled out and faxed back the Cancellation Form on August 20th, 2013. It was very clear I would be charged  $250.00 Termination Fee, and with the understanding 10 business days excluding weekends and holidays to return any and all credit card equipment, in my contract before charges of $895.00 would be debited from my bank account. 

The Effective Termination Date was for Friday,August 30, 2013 end of day. Since it was over the weekend with Saturday (8/31) Sunday (9/1) and Monday (9/2). ITSTRU had recieved thier equipment back in 7 Business Days excluding the following weekend and recieved in their office and confirmed in the email I recieved below, on 9/11.

In the meantime on 9/9/13  my business account was debited $895.00 for the equipment, and $250.00 Cancellation Fee which I had not seen taken from my bank account. I received my September Bank Statement on October 3rd, immediately I contacted "ITSTRU". After a couple of unreturned calls in an hour, I recieved an email from "THE TRU TEAM'  explaining my correct cancellation date (8/20) with  10 business days from August 10th (?)  which is not correct, furthermore the email goes on with explaination  not having thier equipment back by September 4th (?) and my account was set up to be debited on September 5th but it takes 48 hours to post, and why the date the equipment was recieved. 

In addition they are more than happy to send the thing back and according to this same email with incorrect facts, etc.. and some of the options of recoupping my loss are selling it on Ebay, etc.. I can take this Credit Card Processor and AUCTION on Ebay and may be get $75.00 for it at the most if I'm lucky.

I am a small business owner cutting expenses and I jumped through all the hoops to avoid  this excessive equipment fee of $895.00 and returned the machine in "7 Business days, and in the timeframe given.

 


This report was posted on Ripoff Report on 10/08/2013 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/itstru-credit-card-processing/Carlsbad-California-92009/itstru-credit-card-processing-TRU-License-to-Steal-from-the-Small-Mom-Pop-operationno-1090435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Matthew Focht Enterprises, Inc - tru, truly360, tru Payment Processing, tru Processing, MFE Inc, itstru

AUTHOR: trufraudsters - (USA)

I am a business owner and shocked, that I could find very few complaints online about itstru. Reason being, is I have only been able to locate just SIX of the different dba names they are currently using (tru, truly360, tru Payment Processing, tru Processing, MFE Inc and itstru).  They are doing their very best to hide their true identity in an effort to avoid all the negative online publicity and/or the legal ramifications from breaking the law for financial fraud! If you decide to do your own research on the company, you will see they have only ONE phone number for all their dba’s 877.878.1777 and no one will ever answer if you call.

The company’s legal business name is Matthew Focht Enterprises, Inc and Matthew is the CEO and without a doubt, is a radicalized credit-card-fraudster!  This guy NEEDS to be fully investigated by all of the United States Department(s) of Justice that specializes in criminal financial fraud.  First, being the FBI (Federal Bureau of Investigation) for consumer fraud, financial fraud and for defrauding business owners out of thousands and thousands of dollars. Then, Matthew deserves to be locked up behind bars with each and every bottle of his self-made tru snake oil that, he continuously uses to scam money with from hard working mom and pop business owners who are trying to make an honest living.  Not to mention, all the innocent associates of his organization that have absolutely no clue, they are assisting Matthew with extorting money from honest, hardworking and law-abiding business owners! 

For anyone who reads what I just wrote and has been TRU-ly defrauded by this company then, please post something or file a complaint online with your local State Attorney General (it is easy & free) and if necessary, the FTC (Federal Trade Commission) and if you decide to contact the Attorney General and the FTC and still feel the need to inform public a little further then, you might well go ahead and contact their sponsoring bank Wells Fargo, located at 1499 N Main ST, Walnut Creek, CA 94596.  It is just a matter of time before a class action lawsuit is brought upon these accomplished trufraudsters!

Lastly, if you have been swindled by Matthew Focht and his deceitful business practices then, for what it is worth, make sure to try and get your $250 guarantee check they are currently offering on their website at www.itstru.com/guarantee.html .  It is just a matter of time before they remove this fictitious guarantee from their website so, as an added convenience, I have copied and pasted the fasified offer directly from their website below:

$250 TRU GUARANTEE

Being a client of TRU you will have confidence knowing you are ALWAYS in the best position possible. By leveraging our size, knowledge, and connections within the industry, TRU will negotiate on your behalf with the world’s largest and most reputable processors. This process allows us to guarantee you, our valued client, the lowest rates on ALL processing services and products.

No other company comes close. The closest guarantee in the industry only offers $100 and comes with many stipulations. For instance you have a limited time period to submit your request and you can ONLY submit 1 request. TRU has NO time periods for submission and NO limit to the number of requests you can make.

How the $250 TRU Low Cost Guarantee works is simple. TRU will help you get started with the products and services that best fit your needs. If at any point you think you have found a better rate simply let your consultant, or our office, know that you would like to take advantage of our The $250 TRU Low Cost Guarantee.

First, we will take a look at your proposal and determine if it is a legitimate proposal. The biggest thing TRU’s low cost guarantee does is to give our clients piece of mind. The majority of proposals we see overinflate the savings and/or leave out other charges, rates, and fees. By pointing out where the client would have ended up spending more by switching, TRU was able keep to a client happy by saving them time, money, and a big headache.

If TRU is able to determine that in fact the proposal is legitimate then we immediately contact the processor on behalf of the client. The processor knows that they have to BEAT, not just match, the rate being offered or TRU will pay you $250, the processor will lose not only your business but potentially ALL of the business that TRU is sending them.

Isn’t it nice to know a company exists that TRU-ly puts your needs ahead of its own?

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#2 Consumer Comment

Matthew Focht Enterprises, Inc

AUTHOR: E-Money - (USA)

I am a business owner and I was blown away that I could find very few complaints online about itstru. Reason being, is they have a variety of different dba names (tru, truly360, tru Payment Processing & itstru) they use and do their very best to hide their true identity in an effort to avoid the negative online publicity! If you decide to do your own research on the company, you will see they have only ONE phone number for all their dba’s 877.878.1777 and no one will ever answer if you call.

The company’s legal business name is Matthew Focht Enterprises, Inc and Matthew is the CEO and without a doubt is complete credit card fraudster!  This guy NEEDS to be fully investigated by the FBI for consumer fraud, financial fraud and for defrauding business owners out of thousands and thousands of dollars. 

For anyone who reads what I just wrote and has been defrauded by this company then, please post something or file a complaint online with your local State Attorney General (it is easy & free).  It is just a matter of time before a class action lawsuit is brought upon these trufraudsters!

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#3 REBUTTAL Individual responds

Matthew Focht Fnterprises, Inc

AUTHOR: E-Money - (USA)

I am a business owner and I was blown away that I could find very few complaints online about itstru. Reason being, is they have a variety of different dba names (tru, truly360, tru Payment Processing & itstru) they use and do their very best to hide their true identity in an effort to avoid the negative online publicity! If you decide to do your own research on the company, you will see they have only ONE phone number for all their dba’s 877.878.1777 and no one will ever answer if you call.

The company’s legal business name is Matthew Focht Fnterprises, Inc and Matthew is the CEO and without a doubt is complete credit card fraudster!  This guy NEEDS to be fully investigated by the FBI for consumer fraud, financial fraud and for defrauding business owners out of thousands and thousands of dollars. 

For anyone who reads what I just wrote and has been defrauded by this company then, please post something or file a complaint online with your local State Attorney General (it is easy & free).  It is just a matter of time before a class action lawsuit is brought upon these trufraudsters!

 

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