- Report: #1120608
Report - Rebuttal - Arbitrate
Complaint Review: Ivory Pro
Ivory Pro7565 Commercial Way Unit 6 Henderson, Nevada USA
Ivory Pro Took my money, sent package from a warehouse they said they don't have - Won't return anything. Henderson Nevada
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On 1/28/2013, I ordered a trial of Ivory Pro. It arrived on a couple days later with NOTHING in the box but two samples. Four days later there was a $94.31 debit on my account. I called and they said it was for the month supply I had agreed to after trying the product for 8 days. I was told I could try the product for 15 days and cancel at any time.
I told him I had only received it, not giving me time to try it, when he told me to take that complaint up with my postal service, and there was nothing in the box with a number to call. Then he said once I returned the product (which I had yet to receive), they would refund me $55. I argued and then he said he could refund me $70. I continued to argue and he said that is all they could do. Once I got the package I did hang onto it, as collateral, because two days after that call, my debit had changed to $95.06.
I had called to ask why and was told they had only taken $94.31 and I argued. She told me my refund was scheduled for 1/20/14, so I was going to hang onto the box until I got my money back, then return it. On the 21st when I still did not not my refund, I called and was told I had to return the package and that they would only refund me $70. I was told I did not have to return it FED EX, just take it to the post office and make sure I got a tracking number, which I did.
Today, 2/3/14, I verified my package was delivered on 1/29. I called to see about my refund. I was told they could not refund me anything because they package was not returned to their warehouse in Henderson. As I argued that the package was returned exactly back to the place it was sent from, Scottsdale, AZ, I was informed they did not have a warehouse in Scottsdale, that the return had to be made to their warehouse and they would not refund me any money. I informed the supervisor I was never instructed by any of the 5 people I had spoken to over the past month as to where to return the package, simply followed the instructions of getting the tracking number from the post office, he simply said he was sorry and that they could not help me. End of conversation.
I pressed him for what was sent to me then from Scottsdale AZ? If they in Henderson, NV took my money, why didn't my stuff come from Henderson, NV. No answer.
So, not only did they steal my $95.06, it cost me another $12.66 to return the package to nobody knows where.
This report was posted on Ripoff Report on 02/03/2014 04:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ivory-Pro/Henderson-Nevada-89010/Ivory-Pro-Took-my-money-sent-package-from-a-warehouse-they-said-they-dont-have-Wont-1120608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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