- Report: #928340
Report - Rebuttal - Arbitrate
Complaint Review: iyogi
iyogi12 Desbrosses St. New York, New York United States of America
iyogi Refusal of Total Defense to send me their results and sending me on to iyogi as only solution New York, New York
*General Comment: Iyogi ripoff
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I couldn't really understand the tech rep as TD is in India. She went on my computer remotely and said there were 96 infections. I asked again how this could happen when I was up-to-date. She said the infections were tricking my computer into thinking it was up-to-date.
I asked her to email me the list of registry entries she was showing. She refused saying it was not safe to edit the registry and gave me a lesson on what the registry does. Duh. I knew all that, and I've edited registries on computers for years.
She referred me to iyogi for $169.99, so I said go ahead. i watched as he remotely removed these infection with such programs as malwarebytes whiich is a totally free program. My computer is almost working okay again.
Iyogi worked on the computer August 14. Today (August 16) I ran malwarebytes and found 2 infections!
Now I need to get another AV/FW program (and Total Defense won't refund any of my subscription) and find another AV/FW program. All that and $169.99 gone up in smoke. This is really hitting my wallet. Total Defense must be getting a kick back. I noticed the TD rep was online with the iyogi rep during the clean up.
So was the failure of Total Defense deliberate? I don't know. But if an infection "tricked" me into thinking I was up-to-date, why didn't Total Defense catch the malware/trojan/virus.
My advice to all: STAY AWAY FROM TOTAL DEFENSE AND IYOGI.
This report was posted on Ripoff Report on 08/16/2012 05:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/iyogi/New-York-New-York-10013/iyogi-Refusal-of-Total-Defense-to-send-me-their-results-and-sending-me-on-to-iyogi-as-onl-928340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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