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Iyogi is running a terrible scam. Please be aware.



IYogi Complaint by Taffy



I was simply trying to purchase Zone Alarm Antivirus/Firewall online for a laptop computer that was just spending it's FIRST FEW MINUTES with a connection to the internet. I downloaded from what I thought was a legitimate site. The download stalled halfway though. A message popped up that said "Cannot download from server. Please check your internet connection." My internet connection was fine. I tried the download again. Same message appeared again. I typed Zone Alarm support in the search box. I looked at the first site that appeared at the top. I didn't open it, but there was a support number listed in the search result with a Zone Alarm URL below. So I called the number and someone answered right away. He had an Indian accent. I really felt secure that I was speaking with a Zone Alarm representative when he said he could help me with this download problem. The first thing he did was ask for a phone number so he could call back if we were disconnected. I thought he would email me a link to download
from or something simple like that, and I should have known better than
to let him gain total control of my computer, but I did. Immediately
after, my desktop background turned completely black but the icons were still there. I could see my mouse cursor
moving all around as he was talking and doing things. He began a scan
of my computer that I soon realized was bogus. While he was talking, I
could hear others in the background chattering and laughing. Then there
would be about 30 seconds of dead silence. Then he talked some more and
all the background noise
returned, then more dead silence. (In retrospect, that's probably when
he was copying files from my computer). Then he showed me the results of
the scan and it showed lots of things that could not possibly have been
on my computer. It looked fake and that's when this horrible panic came
over me. Then he pulled up a Best Buy website to show me how much they charge for computer support
so he could compare their prices to his, and began to try to sell me a
plan for computer support! I was terrified, enraged, and at the same
time I felt like the most *** human on the face of the earth. I am a
middle-aged stay at home mom and not exactly a computer
whiz, but not exactly totally ignorant either. I was so frozen with
fear I didn't think to just power the computer off and hang up the
phone. I didn't give him a credit card number, and I declined his offer
and asked him to disconnect from my computer. He went through his speech
again and then pressured me to choose a plan. I again told him no. He
then repeated, "So you are saying today that you do not want any help
from me?" I said no and he hung up the phone. Today, I have spent the
morning on the phone with Microsoft and my bank just to make sure
everything is okay and I didn't go too far. I even tried to call Zone Alarm". The only phone number I could find that would actually get me a live person on the phone is a line where you can request a refund for your Zone Alarm
product:. I asked for a supervisor and there was none available!. I dug
around in my computer and found that I had been talking to someone from
a company called iyogi, and they have a web site that sells computer
support'.

After having read several other horror stories like
mine on the internet, I now see that these companies such as Dell, HP,
Norton, and Microsoft are not a part of this and I don't know to what
extent they are aware of this/. In retrospect, that download was either bogus or intercepted in some way and the site that popped up at the top of the Google search result
was planted there as a trap?. And I have read many other stories where
people are saying it happened to them just this way, too|.

Please, please be careful,. And if there is a response to this posted below that is claiming to be me,
the original author, saying that this has been resolved and Iyogi has
given me a full year of support free...blah, blah, blah. It's just them
posting a response in their broken English to paint me as a satisfied
customer. I have already seen them do this to others. However, I am not
satisified, I am pissed. fbea2a