• Report: #1143856

Complaint Review: J. & M. Imports

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  • Submitted: Sat, May 03, 2014
  • Updated: Mon, July 07, 2014

  • Reported By: Gary — Scottsdale Arizona
J. & M. Imports
9814 N. Cave Creek Rd. Phoenix, Arizona USA

J. & M. Imports Deceptive and unethical company Phoenix Arizona

*Author of original report: Customer is finally satisfied

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We purchased a vehicle from J. & M. Imports and paid in full for the transfer of Arizona Title, Registration and License plates. We were given a 45 day temporary license plate and told we would receive the documents and license plate in the mail within 14 days. It has now been 69 days since we purchased the vehicle and we have not received the Arizona Title, Registration or License plates. We have called J. & M. Imports to complain on six separate occassions and were offered appologise and excusses each time with a promise to get the documents to us immediately. The temporary license plates expired 24 days ago and we have not been able the use our vehicle because the expiration of the temporary plates lack of dealer to secure out permanent license plates. The dealer continues to lie to us and refuses to complete the services they were paid to perform. The dealer actually sent a representative to our residence today to bring our vehicle to have the Vin# inspected and to then pickup our Title, Registration and license plates with a promise to have the vehicle back to us within 3 hours with all the legal documents. After waiting 4 hours we called the dealer to findout what was the delay and was told they could not get the work done until Monday. Why did they pickup the car from us on Saturday with a promise to get it done today? Again not only can we not use the vehicle and once again another promise that was really a lie, we do not even have the car at our residence, the dealer has our car. We requested the dealer return our payment since they have not completed their legal obligations within the promised and reasonable time frame and we have not had the use of our vehicle for now 24 days and also since they now have the vehicle at their dealership without our permission and J. & M. Imports told us they would not return our payment. Do not purchase a vehicle from J.& M.Imports unless you want more frustration and stress in your life and unless you like paying to receive stress in your life.


This report was posted on Ripoff Report on 05/03/2014 05:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/J-M-Imports/Phoenix-Arizona-8520/J-M-Imports-Deceptive-and-unethical-company-Phoenix-Arizona-1143856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Customer is finally satisfied

AUTHOR: Gary - ()

On Monday, May 5, 2014; J. & M. Imports was able to finally secure our vehicle title, registration and license plates after a 70 day delay. Their excuse was the dealer they bought the vehicle from was deliquent in doing their paper work which delayed J. & M. Imports from being able to process the title in a timely manner. This problem could have been eliminated with proper communications from J. & M. Imports to us directy and by issuing us another 30 day temporary license plate while they worked through their problems with the other dealer. We the customer should never had to be inconvenienced!

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