- Report: #1077443
Report - Rebuttal - Arbitrate
Complaint Review: Jabers Truck & Auto
Jabers Truck & Auto732 E Dunlap Ave Phoenix, AZ 85020 Phoenix, Arizona USA
Jabers Truck & Auto (Jabers on i17 and Dunlap) DISHONEST, waste of money, dumpy, unprofessional "Car dealership" Phoenix Arizona
*UPDATE Employee ..inside information: Clarifcation
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I am writing this in hopes that this doesnt continue to happen to people.
I bought a car from Jabers Auto & Truck in April. The car seemed to be in good shape after I took it for a short ride, and the interior and exterior were intact. A couple days after driving it the check engine light came on. This worried me, and right away I took it back in because there was no way I was going to keep the vehicle is it was faulty. They claimed it was nothing big, simpy needed a tuneup, and I was more at ease.
I dropped the car off on a Monday and was expecting it to get it back that same day. Never happened. I called in everyday to check on the vehicle for 6 days, and they still claimed it wasn't ready. Finally, on the 7th day I called in again in the afternoon (because they dont work early mornings btw) and they advised it would be ready later on that day. [continued below]....
I picked my car up (payed $150 for services) and it seemed to not be starting adequately, but the check engine light was off and I figured maybe it needed to be driven some more since it had been idle for quite a while. 2 days later, the check engine light came on again. I was devasted. My job being so far I couldnt go without a car for another week, I was hoping it would be another simple fix, or if it was an engine-related issue I would be refunded my money due to the implied warranty.
I dropped the car back off on a Thursday, this time I was told it was another simple fix, just a spark plug needed to be changed. Again, since it was a "simple" fix I expected to pick up the car the same day or early the next day. Negative. I found myself calling them everyday, again, to check on the car and I didnt get it back until 5 days later (paid $60 for repairs).
Right when I thought that nightmare was over, after driving it again for about 2 days the check engine light re-appeared. At this point I was livid, and frustrated. How was it that I purchased this car and had only drove it for 4 days? At that point my father and I came to the conclusion they were just turning the sensor off, which was the reason it routinely kept reappearing after the consistent 2 days.
I decided to take matters into my own hands and brought it over to my father's trusted mechanic. Right away, he found what was wrong with it, which was the fuel injector. He said that was the reason the car was taking a couple cranks to start. He also mentioned because the fuel injector was damaged it probably caused corrosion in the catalytic converter, and there was a good chance the catalytic converter was going to have to be replaced if they check engine light was to come on again. That mechanic visit cost me around $580 but at least I knew what was going on.
I told Jabers Truck & Auto the real findings and one of their employees mentioned he was going to speak with "his uncle" regarding some reimbursment. At that point I was so fed up with not having transportation to go to work that I was ok knowing I would get some sort of reimbursment. wrong. The young man that sold me the car stopped replying to my messages. A week and days later my check engine light came on again and I had to replace the catalytic converter which was an additional $1300. Pricey because its a Luxury European car.
Adrian stopped responding, therefore I had no choice but to take them to Small Claims Court.
Beware people, after doing a bit of research I fond I am not the only one that has bought a faulty car from this so called "dealership". They are extremely good at masking the cars' issues. Be careful, I am now over $2000 short in my pockets, and they refused to refund my money.
Be smart. Take my advice. Do Not Trust Jaber's Auto & Trucks. Do not buy their faulty vehicles. Do Not be the next victim.
This report was posted on Ripoff Report on 08/20/2013 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jabers-Truck-Auto/Phoenix-Arizona-85020/Jabers-Truck-Auto-Jabers-on-i17-and-Dunlap-DISHONEST-waste-of-money-dumpy-unprofes-1077443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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