- Report: #1136043
Report - Rebuttal - Arbitrate
Complaint Review: Jack in the Box
Jack in the Box732 Hebron Pkwy Lewisville, Texas USA
Jack in the Box Refused to refund duplicate charge Lewisville Texas
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On 3/30/14 I payed for an order I received with my debit card and was told my card was insufficient. Knowing this wasn't true, I asked the clerk to try again. He then proceeded to run my card 3 additional times. When I got home I checked my bank account and there were 2 pending transactions for the same amount for Jack in the Box. I have been trying ever since to have them resolve this issue and have gotten nowhere. I went back to the store Mon, Tue and Wed but the manager was never there. I contacted the corporate offices on Mon and was told someone would call me back but no one did. Then I received an issuficient funds charge as a result. The corporate office agents are telling me to speak with the manager at the store for an immediate refund, but the manager is telling me its a bank error. On top of everything, Jack in the Box has a sign posted that if you're asked to pay more than your receipt shows (which clearly being doubled charged is paying more), then your meal is free. The final outcome from the corporate office was that if I wasn't willing to wait up to 3 weeks for them to refund what they double charged me, then I'd have to disput it with my bank. Which I'm in the process of doing now. But now I want Jack in the Box to honor their sign and refund my original charge. In my opinion, is it just tantimount to stealing and I'm supposed to wait 3 weeks form them to give back to me something they were never entitled to to begin with. The real question lies in how this actually occurred. I've worked many different cash registers, and the charge on the screen won't go away until a valid payment has been entered. So in my opinion, the only way this could have happened is the cashier processed my card, told me it was insufficient then rerang up all the items and processed my card again. That's the only thing that makes sense. But what is more frustrating is that Jack in the Box not only refused to resolve it properly, but they were all very indignant about it from the start. Oh and I should mention just to top everything off that they didn't even get the order correct.
This report was posted on Ripoff Report on 04/03/2014 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jack-in-the-Box/Lewisville-Texas-75057/Jack-in-the-Box-Refused-to-refund-duplicate-charge-Lewisville-Texas-1136043. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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