- Report: #328317
Report - Rebuttal - Arbitrate
Complaint Review: Jacobs Trading Company
Jacobs Trading Company3505 Industrial Park Blvd Plymouth, Minnesota U.S.A.
Jacobs Trading Company Nightmare - Product Misrepresentation & Poor Customer Service Plymouth Minnesota
*Consumer Suggestion: Jacobs Trading
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We specifically asked the salesperson (Mark Webert) if the TVs were current models. Mark replied "Yes, they are current models, we will not send you any junk".
Wire transferred $13,000 to Jacobs and received the TVs about two weeks later. Opened up the truck to find one of the worst shipments we've received in years.
The "current model" TVs turned out to have manufacturer stickers from 1999, 2000, 2002, etc.. the newest model was from 2006. All TVs had been gone through already, nothing "as-is" about this load. TVs were clearly marked "Scrap" and "Destroy"
Contacted Jacobs Trading, provided them with photos and details and got the runaround for several weeks. Started working with a Howard Grodnick, who I was told was the owner. Both Mark and Howard apologized, told us that they don't know how we could have got those TVs and that they would work it out. Mark Webert confirmed to us and to Mr. Grodnick that he had told us we would be purchasing "current model TVs".
After another couple of weeks of delays, Mark Webert made us an offer: they would give us a $10 discount on 1000 Magnavox DVD players. That's it. Not only was the offer disingenuous in our opinion, it wasn't even a good deal.
Once we informed Mr. Grodnick and Mr. Webert that at this point we would be forced to share our experience with the surplus community at large, Mr. Grodnick instructed us to never contact him again.
We are looking at our options for a recovery. Learn from our experience...
This report was posted on Ripoff Report on 04/23/2008 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jacobs-Trading-Company/Plymouth-Minnesota-55441/Jacobs-Trading-Company-Nightmare-Product-Misrepresentation-Poor-Customer-Service-Plymo-328317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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